Tamara McQueen
Douglas,GA
Summary
- Steadfast Branch Manager familiar with managing multimillion-dollar business operations. Successfully optimizes frameworks and cultivates cohesive teams to meet and exceed financial goals. Excellent reporting, record keeping and relationship-building abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Branch Manager III
1st Franklin Financial Corporation
Douglad, GA
02.2006 - Current
- Resolved various issues impacting sales management and business operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Complied with regulatory guidelines and requirements.
- Assessed employee performance and developed improvement plans.
- Examined customer loan applications for loan approvals and denials.
- Generated financial and operational reports to assist management with business strategy.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
Assistant Manager
Atlantic Coast Bank
Douglas, GA
01.2001 - 02.2006
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Master of Arts - Business Management
Ashford University
San Diego, CA05.2018
Bachelor of Arts - Business Administration And Management
Ashford University
San Diego, CA05.2016
Associate of Arts - Sociology
South Georgia State College
Douglas, GA05.1998
High School Diploma -
Coffee County High School
Douglas, GA05.1992
Skills
- Financial Resources Management
- Employee Training Oversight
- Willing to Learn
- Critical Thinking
- Prioritizing and Planning
- Team Building Leadership
- Time Management
- Customer Service
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Supervised team of 6 staff members.
- Led the company with more than $[6,000,000] in sales per year.
Affiliations
- Golden Key International Honor Society
- Georgia Public Notary
Certification
- Mortgage Loan Originator License
- EDGE I Certification
- EDGE II Certification
Timeline
Branch Manager III
1st Franklin Financial Corporation
02.2006 - Current
Assistant Manager
Atlantic Coast Bank
01.2001 - 02.2006
Master of Arts - Business Management
Ashford University
Bachelor of Arts - Business Administration And Management
Ashford University
Associate of Arts - Sociology
South Georgia State College
High School Diploma -
Coffee County High School
- Mortgage Loan Originator License
- EDGE I Certification
- EDGE II Certification
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