Tamara M. Crews
Pelham,NC
Summary
Results-driven Dental Office Manager with 10+ years of experience leading corporate and multi-location dental practices. Proven success in driving production growth, improving insurance claim acceptance, and strengthening staff retention. Expert in operational oversight, revenue cycle management, compliance, and team leadership within high-volume dental organizations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
PATHS Community Dental Center
05.2021 - Current
- Provide operational leadership for five high-volume dental locations within a corporate structure.
- Increased overall office production by approximately 18% through schedule optimization, provider utilization, and workflow improvements.
- Improved insurance claim acceptance rates to over 95% by strengthening documentation, pre-authorizations, and claim follow-up processes.
- Reduced accounts receivable aging by 20% through proactive insurance tracking and payment posting.
- Maintain staff retention rates above 90% by implementing structured onboarding, coaching, and performance reviews.
- Oversee payroll, HR functions, recruitment, and training for licensed and non-licensed staff.
- Lead monthly KPI and performance meetings aligned with corporate goals and compliance standards.
- Ensure adherence to HIPAA, OSHA, and state and federal regulations across all locations.
Patient Coordinator
Art of Dentistry
09.2020 - 05.2021
- Built production-focused schedules to maximize chair utilization.
- Performed insurance verification and benefit breakdowns to improve treatment acceptance.
- Submitted clean claims with supporting documentation, reducing denials and delays.
Office Manager
Spencer Dental & Braces
01.2017 - 08.2019
- Managed daily operations for a corporate dental practice with both licensed and non-licensed staff.
- Achieved consistent monthly production goals, contributing to a 15% increase in annual revenue.
- Improved staff engagement and reduced turnover through recognition programs and clear performance expectations.
- Oversaw payroll processing, scheduling, inventory management, and vendor coordination.
- Led staff training initiatives to ensure compliance with corporate policies and regulatory standards.
Education
Associate Degree - Medical Office Administration
Piedmont Community College
Diploma - Dental Assisting
Penn Foster
12-2025
Skills
- Corporate & Multi-Location Practice Management
- Revenue Cycle Management & KPI Tracking
- Insurance Billing, Coding & Claim Optimization
- Dentrix, Eaglesoft, E-Clinical, Boomerang
- Staff Recruitment, Retention & Performance Management
- Scheduling & Production Optimization
- Payroll, HR & Compliance Oversight
- Patient Experience & Satisfaction Improvement
- HIPAA, OSHA & Regulatory Compliance
Certification
First Aid / CPR Certified
Timeline
Office Manager
PATHS Community Dental Center
05.2021 - Current
Patient Coordinator
Art of Dentistry
09.2020 - 05.2021
Office Manager
Spencer Dental & Braces
01.2017 - 08.2019
Associate Degree - Medical Office Administration
Piedmont Community College
Diploma - Dental Assisting
Penn Foster