Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Tamara Mergerson

Arlington,Texas

Summary

Results-driven customer service specialist with a proven track record in data entry and client relations. Demonstrates strong organizational skills and a commitment to effective communication, consistently meeting and exceeding client expectations. Aims to leverage expertise in fostering positive relationships to contribute to organizational success.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

TEKsystems
Arlington , TX
11.2024 - Current
  • National Campaigns Unit provides shareholder communications for public companies on behalf of internal clients.
  • Handle outbound calls along with email communication.
  • Reach out to shareholders to inform them that the information they received asking them to vote is not accurate.
  • Direct shareholders to where they can vote moving forward.
  • Share communications ensuring them management has their best interest in mind.

Customer Service Rep

Santander Consumer USA
North Richland Hills, USA
11.2021 - 12.2023
  • Experience working remote/hybrid
  • Collaboration with diverse departments ensuring customers received timely and accurate responses to inquiries
  • Maintained professionalism while building rapport and delivering personalized services
  • Utilized tools to enhance response accuracy
  • Educated customers on their contracts and services, updated accounts in the system, and handle complaints with empathy
  • I leverage my customer service experience to deescalate issues and negotiate payment plans for frustrated customers

Day Hab Manager/Consumer Care Specialist

Behaviorist On Call
Fort Worth, USA
07.2021 - 11.2021
  • Managed consumer care information through annual and quarterly planning meetings
  • Coordinated with state agencies and consumers to provide essential services and organize appointments
  • Proficiently maintained and filed charts, managed employees' performance, and trained staff
  • Experienced in developing lesson plans and effectively deescalated hostile situations to ensure a safe and positive environment

Financial Service Rep

Fort Worth Community CU
Fort Worth, USA
04.2017 - 07.2021
  • Handled inbound/outbound member calls remote and face to face
  • Opened and closed member accounts, performed account transaction such as wire transfers, answered lending questions, issuing new/replacement debit cards, researched account activity
  • Processed electronic documents and operated multiple systems including Windows 10, outlook, excel, and XP2
  • Managed retirement inquiries and assisted members with technical issues while navigating credit union systems

Education

Business -

TARRANT COUNTY COLLEGE
08-2024

Skills

  • Time Management
  • Microsoft Excel
  • Problem-solving abilities
  • Customer Service
  • Communication Skills
  • Data Entry Accuracy

Awards

  • Customer service Rep of the month
  • Committees' Leader for Team Building

Timeline

Customer Service Representative

TEKsystems
11.2024 - Current

Customer Service Rep

Santander Consumer USA
11.2021 - 12.2023

Day Hab Manager/Consumer Care Specialist

Behaviorist On Call
07.2021 - 11.2021

Financial Service Rep

Fort Worth Community CU
04.2017 - 07.2021

Business -

TARRANT COUNTY COLLEGE

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Tamara Mergerson