Tamara Merritt
Cedar Rapids
Summary
Experienced professional with a strong background in warehouse logistics and extensive medical knowledge gained through several years of military service. Adept at managing inventory, coordinating shipments, and ensuring efficient operations within fast-paced environments. Skilled in utilizing industry-specific software and equipment to streamline processes and optimize productivity. Committed to delivering exceptional results while maintaining a keen eye for detail and a focus on customer satisfaction.
Overview
18
18
years of professional experience
Work History
Logistics Coordinator
Freight Fusion LLC
08.2024 - Current
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
Phlebotomist
Mercy Hospital Medical Center
06.2023 - 01.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Claims Adjusters, Examiners, and Investigators
Quality adjustments LLC
09.2022 - 10.2022
- Reported overpayments, underpayments, and other irregularities
- Maintained claim files, such as records of settled claims and an inventory of claims requiring detailed analysis
- Examined claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments
- Entered claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation
- Interviewed or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims
- Reviewed physical property damage to determine the extent of liability
- Analyzed information gathered by investigation and report findings and recommendations
- Examined claims forms and other records to determine insurance coverage
Home Health Aides
Medsource LLC
04.2018 - 09.2021
- Massaged patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation
- Directed patients in simple prescribed exercises or in the use of braces or artificial limbs
- Checked patients' pulse, temperature, and respiration
- Provided patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness
- Planned, purchased, prepared, or served meals to patients or other family members, according to prescribed diets
- Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert
- Cared for patients by changing bed linens, washing, and ironing laundry, cleaning, or assisting with their personal care
- Bathed patients
- Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
Dispatch Service specialist
Medical Transport Management
04.2014 - 09.2015
- Reported any vehicle malfunctions or needed repairs
- Reported delays, accidents, or other traffic and transportation situations, using telephones or mobile two-way radios
- Deescalated customer complaints and offer solutions
- Prepared customer complaints, and forwarded them up to management
- Used computer software to verify insurance coverage
- Notified drivers when and where pick up locations
- Completed accident reports when necessary
- Communicated with clients telephone, or computer to exchange information and receive requests for passenger service
- Arranged to pick up customers or groups on a regular schedule
Stockers and Order Fillers
US Army
06.2007 - 04.2011
- Company Overview: Europe
- Disposed of damaged or defective items or return them to vendors
- Determined proper storage methods, identification, and stock location, based on turnover, environmental factors, and physical capabilities of facilities
- Packed customer orders in bags or cartons
- Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Received, unloaded, opened, unpacked, or issued sales floor merchandise
- Received and counted stock items and recorded data manually or on computer
- Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise
- Operated equipment such as forklifts
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise
- Kept records of out-going orders
- Issued or distributed materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions
- Answered customers' questions about merchandise and advise customers on merchandise selection
- Completed order receipts
- Europe
Education
Vocational - Home Health Aid
McKinney Carry inc.
Houston, TX10.2014
Certificate - Munition Logistics
U.S. Army Training Command
Redstone, AL08.2007
Skills
- Customer Data Management
- Customer Service
- Conflict Resolution
- Business Communications
- Privacy Information
- MS office applications
- Medical terminology
- Critical Care Assessments
- Patient Care
- Critical Thinking
- Administrative Functions
Timeline
Logistics Coordinator
Freight Fusion LLC
08.2024 - Current
Phlebotomist
Mercy Hospital Medical Center
06.2023 - 01.2024
Claims Adjusters, Examiners, and Investigators
Quality adjustments LLC
09.2022 - 10.2022
Home Health Aides
Medsource LLC
04.2018 - 09.2021
Dispatch Service specialist
Medical Transport Management
04.2014 - 09.2015
Stockers and Order Fillers
US Army
06.2007 - 04.2011
Vocational - Home Health Aid
McKinney Carry inc.
Certificate - Munition Logistics
U.S. Army Training Command
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