Tamara Meshack
Stafford,TX
Summary
Experienced manager, merchandiser, and customer service professional with an immense amount of knowledge in branding, product development, fashion promotion, and consumer behavior. Dual-degree student prepared for a career in buying, promoting, and selling merchandise across platforms from a marketing perspective. Resilient managerial, communication and presentation skills. Able to interact with diverse personalities of various educational and cultural backgrounds effectively.
Overview
11
11
years of professional experience
Work History
CALL CENTER PROCESS MANAGER
WORLDPLAY HOUSTON
Houston, TX
01.2016 - Current
- Proficient in Verint, Salesforce, Microsoft office/Suite, ICB Business Manager, Interaction Desktop, and Nice CXone systems, Who's On,
- Completed 90 audits per month in order to ensure company procedures, customer inquiries and concerns where addressed
- Conducted research, gathered information from multiple sources and presented results
- Prepared variety of different written communications, reports and documents to ensure smooth operations
- Proved successful working within tight deadlines and fast-paced atmosphere
FIMS MERCHANT ASSIST SR. SUPPORT SPECIALIST
VANTIV
Houston, TX
01.2016 - 04.2017
- Performed, Analyzed and documented trends in customers’ experiences in order to execute best practice
- Handled 80 plus calls/emails per day to address customer inquiries and concerns
- Improved operations through consistent hard work and dedication
- Participated in team-building activities to enhance working relationships
- Conducted research, gathered information from multiple sources and presented results
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Increased customer satisfaction by resolving both basic and tiered level issues
CALL CENTER LEAD MERCHANT
CHOICE PAYMENT SOLUTIONS
The Woodlands, TX
01.2014 - 01.2016
- Managed 20 customer service/technical staff members
- Worked to solve merchant issues by promoting results-oriented environment
- Guided team members on best practices when interacting with customers
- Worked in partnerships to achieve company’s mission
- Used coordination and planning skills to achieve results according to schedule
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Actively listened to customers' requests, confirming full understanding before addressing concerns
WACC/HOME TEAM LEAD
URBAN OUTFITTERS, INC
The Woodlands, TX
01.2013 - 01.2014
- Responded to customers’ concerns and inquiries via phone and internet
- Helped increase daily revenue by 20% through visual displays and promotions
- Developed new store goals and ideas to improve sales
- Completed visual and structural displays based on company planograms
- Completed daily cash drops, register restocks and end of day balancing
Education
Bachelor of Science - Fashion Merchandising
Texas Woman’s University
Denton, TX08.2022
BBA - Merchandising Marketing
Texas Woman’s University
Denton, TX08.2022
Skills
- Creative merchandising
- Business administration
- Business Development
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Good Telephone Etiquette
- Organization and Time Management
- Product Recall Process
- Call center operations
- Call center processes
Timeline
CALL CENTER PROCESS MANAGER
WORLDPLAY HOUSTON
01.2016 - Current
FIMS MERCHANT ASSIST SR. SUPPORT SPECIALIST
VANTIV
01.2016 - 04.2017
CALL CENTER LEAD MERCHANT
CHOICE PAYMENT SOLUTIONS
01.2014 - 01.2016
WACC/HOME TEAM LEAD
URBAN OUTFITTERS, INC
01.2013 - 01.2014
Bachelor of Science - Fashion Merchandising
Texas Woman’s University
BBA - Merchandising Marketing
Texas Woman’s University
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