Summary
Determined employee with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. High-energy employee with solid background in retail environments and specialty experience in grocery management. Proficient in organizing and minimizing shrinkage of perishable goods. Skillful delegator and organizational problem-solver. Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated product or service expertise, including competitive offerings, pricing and market positioning. Customer-focused professional with successful 15-year career in retail sector. Dynamic and successful applying customer service and personal skills in busy business environment.
Overview
19
19
years of professional experience
Work History
Assistant Grocery Manager
King Soopers And City Market
07.2022 - Current
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Certified Pharmacy Technician
City Market \ Smiths
03.2008 - 07.2022
- Answered incoming phone calls and addressed questions from patients and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, and navigating systems.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Counted and measured medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume Retail pharmacy environment.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Managed opening and closing duties for pharmacy.
- Developed and implemented improvements to pharmacy organization system.
Arts and Crafts Director
The Boys And Girls Club Of Carbon County
05.2006 - 02.2008
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Monitored budget and expenditures, keeping facility within budget.
- Partnered across departments to run smooth, professional events and activities.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated strong relationships with children to build loyalty and repeat business.
Training Server
Mimi's Cafe
02.2005 - 05.2006
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Monitored new server performance and offered continuous support throughout training period.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Education
Certificate - Interior Design/ Business Marketing
Associate of Arts - Criminal Justice
08.2024
Diploma - General
06.1990
Skills
- Loss Prevention
- Customer Support
- Task Delegation
- Training and Mentoring
- Product Merchandising
- Supply Level Management
- Customer Service and Assistance
- Employee Management
- Complaint Handling
- Visual Merchandising
Timeline
Assistant Grocery Manager - King Soopers And City Market
07.2022 - Current
Certified Pharmacy Technician - City Market \ Smiths
03.2008 - 07.2022
Arts and Crafts Director - The Boys And Girls Club Of Carbon County
05.2006 - 02.2008
Training Server - Mimi's Cafe
02.2005 - 05.2006
Los Angeles Valley College - Certificate, Interior Design/ Business Marketing
Ashworth College - Associate of Arts, Criminal Justice
Ulysses S. Grant Senior High School - Diploma, General
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