Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tamara Mitchell

Riverview,FL

Summary

Dedicated CNA with over 15 years of experience supporting bathing, grooming, dressing, feeding, and mobility needs. Skilled in infection control, team collaboration, and accurate charting. Focused on patient comfort, dignity, and safety in fast-paced care settings.

Overview

20
20
years of professional experience

Work History

Certified Nursing Assistant

Hillcrest Healthcare
Knoxville, TN
06.2017 - 06.2026
  • Monitored vital signs and alerted nursing staff when condition changes occurred.
  • Repositioned patients on regular schedule to support comfort and help prevent pressure injuries.
  • Recorded care activities accurately in electronic charting systems.
  • Maintained infection control standards during hygiene, feeding, and patient care routines.
  • Collaborated with nurses and care teams to coordinate daily resident needs.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.

Certified Nursing Assistant

Westmoreland Rehabilitation Center
Knoxville, TN
10.2010 - 04.2017
  • Supported residents with bathing, dressing, grooming, and mobility assistance.
  • Checked vital signs and reported condition changes quickly to nursing staff.
  • Turned and repositioned patients on schedule to promote comfort and reduce pressure injury risk.
  • Recorded care activities accurately in electronic charting systems.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Customer Service Representative

CVS Caremark
Knoxville, TN
03.2006 - 12.2009
  • Supported member questions on pharmacy benefit claims and prescription coverage with clear guidance.
  • Directed complex benefit and billing concerns to specialized teams for prompt resolution.
  • Explained plan choices, copay details, and prior authorization requirements through compliant communication.
  • Managed high-volume inbound calls while maintaining accuracy, professionalism, and service standards.
  • Worked with pharmacists, providers, and internal departments to resolve prescription processing issues.

Education

High School Diploma -

Bearden High School
Knoxville, TN

Certified Nursing Assistance - Nursing

TCAT
Knoxville, TN
10-2005

Skills

  • Patient care
  • Collecting vital signs
  • Bathing assistance
  • Patient assistance
  • Electronic charting
  • HIPAA compliance
  • Safety precautions
  • Basic life support
  • Alzheimer's and dementia care
  • Team collaboration
  • Bedside manner
  • Compassionate

Accomplishments

    2024 I received the Caring Hearts Award from the Alzheimer's Tennessee

Timeline

Certified Nursing Assistant

Hillcrest Healthcare
06.2017 - 06.2026

Certified Nursing Assistant

Westmoreland Rehabilitation Center
10.2010 - 04.2017

Customer Service Representative

CVS Caremark
03.2006 - 12.2009

High School Diploma -

Bearden High School

Certified Nursing Assistance - Nursing

TCAT