Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tamara Moody

Vestal,NY

Summary

High-energy and charismatic weight loss Coach adept at facilitating group workshops and rich discussion. Disciplined and industrious professional with top communication, public speaking and planning abilities. Entrusted to speak on behalf of the company and be the "expert voice" of the program. Uniquely skilled with Customer Experience Operations.

Overview

37
37
years of professional experience

Work History

Studio Coach and Chat Escalation Team Member

WeightWatchers
Vestal, NY
10.2007 - Current
  • COACH ROLE - Facilitating workshops for members to assist them with developing and fostering healthy weight loss habits as well as motivation, encouragement and education about the WeightWatchers program.
  • COACH ROLE - Creating a welcoming environment and a sense of relatability in the WW Studios so members feel comfortable and safe to share about their personal wellness journey's successes and challenges.
  • ESCALATION TEAM ROLE - Considered "supervisor on the floor" for the 24/7 Chat Coaches on the WW website and app. Provides support regarding policy and procedure as well as approving refunds.
  • ESCALATION TEAM ROLE - Outreach to members on an individual basis to make sure their issues are being addressed and de-escalating conflicts between members and WW.
  • ESCALATION TEAM ROLE - Troubleshooting members' tech issues on the WW app and website.

Legal Assistant

Pfeifer, Morgan and Stesiak
South Bend, IN
06.1987 - 07.1998
  • Assistant to the senior partner of a busy trial law firm. Responsible for preparing correspondence and court documents as well as managing multiple attorneys' calendars. Responsible for screening potential clients for legitimate claims, managing clients' files, analyzing claims, preparing demand packages, projecting settlement amounts and assisting with trial preparation.

Education

High School Diploma -

Clay High School
South Bend, IN
06-1987

English Major

Indiana University of South Bend
South Bend, IN

Skills

  • Customer Experience Operations
  • Public Speaking
  • Performance Evaluation
  • Attention to Detail
  • Talent Recruitment
  • Team Training
  • Staff Development
  • Verbal and Written Communication
  • Motivational Techniques

Accomplishments

  • Two-time Diamond Leader with WeightWatchers (awarded to highest performing Coaches)

Timeline

Studio Coach and Chat Escalation Team Member

WeightWatchers
10.2007 - Current

Legal Assistant

Pfeifer, Morgan and Stesiak
06.1987 - 07.1998

High School Diploma -

Clay High School

English Major

Indiana University of South Bend

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Tamara Moody