TA'MARA MOORE
Birmingham
Summary
College graduate, with experience in Customer Service and Office Administration. Recognized and described as trustworthy, hardworking with patience, good listener, compassionate, and kind. Good communication skills, focused, fast at learning new systems and processes, and always willing to get the job done. Highly motivated to maintain good customer satisfaction and cross-training to meet all goals and contribute to company success. A team player with strong organizational skills who works well with others or independently. Ability to multitask and meet deadlines.
Overview
10
10
years of professional experience
Work History
Accounts Payable Specialist
VOIGT- ABERNATHY SALES CORPORATION
08.2022 - Current
- Process high volume of vendor invoices in compliance with financial policies and procedures
- Perform day-to-day financial transactions, including verifying, classifying, and recording accounts payable data
- Reconcile the accounts payable ledger to ensure that all bills and payments are accounted for and properly posted
- Verify and investigate discrepancies, if any, by reconciling vendor accounts and monthly vendor statements
- Understands compliance issues around accounts payable processes (W-9, sales tax, etc.)
- Reviewing and Approving Expense Reimbursement reports daily
- Check and approve vouchers for payment
- Answer vendor inquiries
- Maintains all accounts payable files
Customer Service Representative
TARGET
09.2018 - Current
- Greet and assist all customers with a smile
- Receive, listen, and respond to customer inquiries, requests, and complaints over the phone and in person
- Maintain a good relationship with both customers and co-workers
- Cross-trained to provide backup in other departments.
- Answered a constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
REGIONS FIELD
05.2018 - 08.2018
- Greeted and assisted all customers with a smile
- Sold tickets for Birmingham Barons Baseball
- Listened and responded to customer requests and inquiries
- Handled large sums of money and successfully balanced a cash drawer at the end of the day
- Maintained a good relationship with both customers and co-workers.
- Handled customer inquiries and suggestions courteously and professionally.
Administrative Support
POINT UNIVERSITY
01.2017 - 05.2017
- Handled incoming and outgoing phone calls for the Dean of Counseling and Human Services
- Assisted students seeking academic advice with information and documents needed to succeed
- Faxing, typing, emails, data entry, filing, copying, and scanning
- Maintained a good relationship with both employer and students.
Customer Service Representative
JC PENNEY
11.2013 - 08.2016
- Greeted and assisted all customers with a smile
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Received, listened to, and responded to customer inquiries, requests, and complaints over the phone and in person
- Assisted customers with payments, refunds, and other transactions
- Maintained a good relationship with customers and co-workers.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
Education
Bachelor of Science - Psychology
POINT UNIVERSITY
West Point, GA05.2018
Diploma -
RAMSAY HIGH SCHOOL
Birmingham, AL05.2014
Skills
- Proficient in
- Microsoft Office Suite (Word, Excel, PowerPoint, MS Outlook, MS Word, Excel, and PowerPoint)
Timeline
Accounts Payable Specialist
VOIGT- ABERNATHY SALES CORPORATION
08.2022 - Current
Customer Service Representative
TARGET
09.2018 - Current
Customer Service Representative
REGIONS FIELD
05.2018 - 08.2018
Administrative Support
POINT UNIVERSITY
01.2017 - 05.2017
Customer Service Representative
JC PENNEY
11.2013 - 08.2016
Bachelor of Science - Psychology
POINT UNIVERSITY
Diploma -
RAMSAY HIGH SCHOOL
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