Tamara Morrison
Oroville,CA
Summary
Proactive Customer Service Specialist with demonstrated experience providing high-level administrative support to companies. Demonstrates superior communication and problem-solving abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Personal Assistant
The Kubeja Estate
02.2020 - 02.2023
- Streamlined owner's schedule by managing appointments, meetings, and travel arrangements.
- Enhanced efficiency in daily operations by organizing and maintaining office filing systems.
- Improved communication between owner and external parties by drafting professional correspondence on their behalf.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Safeguarded sensitive information through meticulous maintenance of confidential files and records.
- Maintained organized workspace for owner which facilitated easy access to important documents when needed.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Sourced and ordered office equipment and supplies.
- Maintained organized workspace for owner which facilitated easy access to important documents when needed
- Reduced administrative workload for owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
Cashier Assistant Manager
ROBERTSONS MARKET
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Enhanced customer satisfaction by providing efficient and friendly service at cashier counter.
- Improved overall store cleanliness and presentation, resulting in more welcoming atmosphere for customers.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Ensured compliance with state regulations on age-restricted products through diligent verification of customer identification.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Built positive relationships with customers to increase repeat business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced customer satisfaction by providing efficient and friendly service at cashier counter
Customer Service Cashier
Marshalls Department Store
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined checkout process for faster service and improved customer experience.
- Maintained clean and organized workspace, promoting welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Promoted positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing risk of shortages or overages in daily reconciliations.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Demonstrated versatility by cross-training in various departments throughout store when required
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Lifted up to 40 pounds at once and used forklift to move heavier loads.
Education
Ged - General Studies
Chino Adult Education
Chino, CASkills
- Customer Service
- Public Relations
- POS Inventory System Operation
- Senior Leadership Support
- Financial Transactions
- Client Rapport-Building
Accomplishments
National Customer Service Award
Timeline
Personal Assistant
The Kubeja Estate
02.2020 - 02.2023
Cashier Assistant Manager
ROBERTSONS MARKET
Customer Service Cashier
Marshalls Department Store
Ged - General Studies
Chino Adult Education
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