Tamara Moultrie
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Survivors Service Advocacy Mgr
The Julian Center
Indianapolis, IN
05.2020 - 01.2023
- Supervise and mentor direct services staff on advocacy and youth programming team of 6
- Develop and maintain good working relationships with key local and statewide contacts
- Foster inclusive safe house and office environment in which all clients are treated equally regardless of race, ethnicity, national origin, disability, sex, sexual orientation, gender identity, or religion
- Completed projects in timely manner to implement new processes within departments
- Facilitate trainings for clients to provide educational material on various topics
- Provide support, advocacy, options and referrals to victims of domestic violence, sexual assault, stalking and other violent crimes
- Provide crisis intervention, follow-up, support advocacy, information and referrals to victims in person and over the phone
- Assess victim safety and assist with safety planning including arrangement of housing options as needed
- Provide legal advocacy including assistance with protection order, victim's compensation, divorce filings, child support, and criminal/civil court support
- Identify resources within the community and maintain good working relationships with community programs offering assistance to clients
- Immediately report suspected child abuse and neglect to Child Protection Services
- Provide assistance with other direct services components of programming as needed.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Coached employees through day-to-day work and complex problems.
Survivors Service Advocate
The Julian Center
Indianapolis, IN
02.2019 - 05.2020
- Managed clients with housing needs including employment, connecting with other non-profit agencies for resources and connecting with physical and mental health care
- Conducting intake assessments for new shelter residents and transitional housing programs
- Establishing good working relationships with coworkers, community agencies and organizations, maintained all case records and monthly reports
- Briefed program manager, supervisor and staff on client progress and processes in individual supervision and team meetings
- Provided residents agreement and program rules and ensured all clients are in compliance and safe
- Conducted weekly meets with each resident monitoring their progress in meeting their goals
- Established and maintained realistic development timelines for clients to transition
- Facilitated educational groups to educate clients on various issues including but not limited to self- esteem, employment, selfcare, good house keeping skills and shelter rules
- Made recommendations to DCS court for return of children to their families.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Conducted pre-screening activities to determine eligibility for supportive services.
Triage & Intake Specialist
The Julian Center
Indianapolis, IN
11.2017 - 02.2019
- Assists survivors with immediate needs pertaining to safety, well-being and necessities
- Identified and provide appropriate referrals for survivors
- Managed internal and external referrals from The Julian Center crisis line, local, law enforcement, and other community partners
- Facilitated and attended community outreach, educational events, community meetings, and trainings as needed
- Participated in supervision, team meetings, service trainings, and staff development projects
- Maintained grant compliance through data entry and submitting reports in a timely manner
- Provided support for 24/7 crisis desk and commit to being on-call for advocacy services as needed
- Evaluated programs for effectiveness and producing changes in client behaviors
- Participated in Crisis Intervention/Prevention training, Blood borne pathogen training and other trainings deemed necessary
- Maintained client files to include conversations, warnings, progress towards goals and documentation of any incidents
- Worked in collaboration with program and all other agency staff to facilitate team environment
- Demonstrated effective communication skills in building relationships with all employees and clients
- Treated all clients, visitors and employees with caring, kindness, respect and dignity
- Adhered to policies, procedures, code of conduct and attendance rules
- Maintained strict confidentiality of all information
- Developed audit recommendations for future audits
- Assisted with resolving complex functional problems that affect clients
- Identified problem and potential problem areas, develops actions and tasks to improve operations
- Conducted analysis to determine effectiveness of operations.
- Obtained client medical history, medication information, symptoms, and allergies.
State Eligibility Consultant
State Of Indiana
Indianapolis, IN
12.2014 - 02.2019
- Reviewed eligibility recommendations and information provided by contract staff and makes an eligibility determination for appropriate benefits and waiver programs in compliance with state and federal rules, regulations and guidelines
- Examined data matches to find inconsistent and unreported data
- Approved claims referred and calculated claims
- Conducted full eligibility interviews for SNAP, TANF and Medicaid applicants
- Kept current on all changes in rules, regulations and guidelines regarding the individual benefit programs.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
Medicaid Eligibility Specialist
ACS, Inc
Indianapolis, IN
05.2010 - 12.2014
- Gathered data for all relevant assistance programs either face-to-face or via phone with clients
- Verified all information was gathered accurately and met State policies
- Obtained release forms and medical records as needed for clients
- Verified income, assets, and other financial/legal documents of individuals applying
- Reviewed regulations and program requirements with clients
- Utilize automated program to determine eligibility of state assistance programs
- Entered all collected data entry into State database
- Responded to all inquiries in timely manner and respectfully via phone or email.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assisted clients with completion of applications and paperwork.
Education
Associates - Human Services
Ivy Tech State College
Indianapolis, INSkills
- DCS Program Knowledge
- Leadership
- HMIS / CES
- Manage Operations
- Case Management
- Critical Thinking
- ETO
- Time Management
- Domestic Violence/Homelessness
- Crisis management
- Crisis intervention
- Behavioral health
- Mental health
- Conflict Resolution
- Leading Team Meetings
- Verbal and Written Communication
- Coaching and Training
Timeline
Survivors Service Advocacy Mgr
The Julian Center
05.2020 - 01.2023
Survivors Service Advocate
The Julian Center
02.2019 - 05.2020
Triage & Intake Specialist
The Julian Center
11.2017 - 02.2019
State Eligibility Consultant
State Of Indiana
12.2014 - 02.2019
Medicaid Eligibility Specialist
ACS, Inc
05.2010 - 12.2014
Associates - Human Services
Ivy Tech State College