Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Moultrie

Indianapolis,IN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Survivors Service Advocacy Mgr

The Julian Center
05.2020 - 01.2023
  • Supervise and mentor direct services staff on advocacy and youth programming team of 6
  • Develop and maintain good working relationships with key local and statewide contacts
  • Foster inclusive safe house and office environment in which all clients are treated equally regardless of race, ethnicity, national origin, disability, sex, sexual orientation, gender identity, or religion
  • Completed projects in timely manner to implement new processes within departments
  • Facilitate trainings for clients to provide educational material on various topics
  • Provide support, advocacy, options and referrals to victims of domestic violence, sexual assault, stalking and other violent crimes
  • Provide crisis intervention, follow-up, support advocacy, information and referrals to victims in person and over the phone
  • Assess victim safety and assist with safety planning including arrangement of housing options as needed
  • Provide legal advocacy including assistance with protection order, victim's compensation, divorce filings, child support, and criminal/civil court support
  • Identify resources within the community and maintain good working relationships with community programs offering assistance to clients
  • Immediately report suspected child abuse and neglect to Child Protection Services
  • Provide assistance with other direct services components of programming as needed.
  • Took ownership of customer issues and followed problems through to resolution.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Coached employees through day-to-day work and complex problems.

Survivors Service Advocate

The Julian Center
02.2019 - 05.2020
  • Managed clients with housing needs including employment, connecting with other non-profit agencies for resources and connecting with physical and mental health care
  • Conducting intake assessments for new shelter residents and transitional housing programs
  • Establishing good working relationships with coworkers, community agencies and organizations, maintained all case records and monthly reports
  • Briefed program manager, supervisor and staff on client progress and processes in individual supervision and team meetings
  • Provided residents agreement and program rules and ensured all clients are in compliance and safe
  • Conducted weekly meets with each resident monitoring their progress in meeting their goals
  • Established and maintained realistic development timelines for clients to transition
  • Facilitated educational groups to educate clients on various issues including but not limited to self- esteem, employment, selfcare, good house keeping skills and shelter rules
  • Made recommendations to DCS court for return of children to their families.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Analyzed customers' issues and complaints and initiated corrective actions.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.
  • Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
  • Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
  • Conducted pre-screening activities to determine eligibility for supportive services.

Triage & Intake Specialist

The Julian Center
11.2017 - 02.2019
  • Assists survivors with immediate needs pertaining to safety, well-being and necessities
  • Identified and provide appropriate referrals for survivors
  • Managed internal and external referrals from The Julian Center crisis line, local, law enforcement, and other community partners
  • Facilitated and attended community outreach, educational events, community meetings, and trainings as needed
  • Participated in supervision, team meetings, service trainings, and staff development projects
  • Maintained grant compliance through data entry and submitting reports in a timely manner
  • Provided support for 24/7 crisis desk and commit to being on-call for advocacy services as needed
  • Evaluated programs for effectiveness and producing changes in client behaviors
  • Participated in Crisis Intervention/Prevention training, Blood borne pathogen training and other trainings deemed necessary
  • Maintained client files to include conversations, warnings, progress towards goals and documentation of any incidents
  • Worked in collaboration with program and all other agency staff to facilitate team environment
  • Demonstrated effective communication skills in building relationships with all employees and clients
  • Treated all clients, visitors and employees with caring, kindness, respect and dignity
  • Adhered to policies, procedures, code of conduct and attendance rules
  • Maintained strict confidentiality of all information
  • Developed audit recommendations for future audits
  • Assisted with resolving complex functional problems that affect clients
  • Identified problem and potential problem areas, develops actions and tasks to improve operations
  • Conducted analysis to determine effectiveness of operations.
  • Obtained client medical history, medication information, symptoms, and allergies.

State Eligibility Consultant

State Of Indiana
12.2014 - 02.2019
  • Reviewed eligibility recommendations and information provided by contract staff and makes an eligibility determination for appropriate benefits and waiver programs in compliance with state and federal rules, regulations and guidelines
  • Examined data matches to find inconsistent and unreported data
  • Approved claims referred and calculated claims
  • Conducted full eligibility interviews for SNAP, TANF and Medicaid applicants
  • Kept current on all changes in rules, regulations and guidelines regarding the individual benefit programs.
  • Resolved discrepancies with client applications to verify eligibility.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Communicated with people from various cultures and backgrounds on application process.
  • Interviewed applicants and explained scope of different available benefits.

Medicaid Eligibility Specialist

ACS, Inc
05.2010 - 12.2014
  • Gathered data for all relevant assistance programs either face-to-face or via phone with clients
  • Verified all information was gathered accurately and met State policies
  • Obtained release forms and medical records as needed for clients
  • Verified income, assets, and other financial/legal documents of individuals applying
  • Reviewed regulations and program requirements with clients
  • Utilize automated program to determine eligibility of state assistance programs
  • Entered all collected data entry into State database
  • Responded to all inquiries in timely manner and respectfully via phone or email.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Assisted clients with completion of applications and paperwork.

Education

Associates - Human Services

Ivy Tech State College
Indianapolis, IN

Skills

  • DCS Program Knowledge
  • Leadership
  • HMIS / CES
  • Manage Operations
  • Case Management
  • Critical Thinking
  • ETO
  • Time Management
  • Domestic Violence/Homelessness
  • Crisis management
  • Crisis intervention
  • Behavioral health
  • Mental health
  • Conflict Resolution
  • Leading Team Meetings
  • Verbal and Written Communication
  • Coaching and Training

Timeline

Survivors Service Advocacy Mgr

The Julian Center
05.2020 - 01.2023

Survivors Service Advocate

The Julian Center
02.2019 - 05.2020

Triage & Intake Specialist

The Julian Center
11.2017 - 02.2019

State Eligibility Consultant

State Of Indiana
12.2014 - 02.2019

Medicaid Eligibility Specialist

ACS, Inc
05.2010 - 12.2014

Associates - Human Services

Ivy Tech State College

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