Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tamara Munson

Spanaway,WA

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Well-qualified relationship specialist proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

23
23
years of professional experience

Work History

Relationship Specialist

Nuvision Credit Union
07.2021 - Current
  • Strengthened client relationships by addressing needs and providing personalized solutions.
  • Enhanced customer satisfaction through regular follow-ups and prompt resolution of concerns.
  • Generated new business opportunities by actively referring clients to relevant products and services.
  • Collaborated with cross-functional teams to develop strategies for improving customer retention rates.
  • Consistently met or exceeded sales targets through proactive engagement in relationship-building activities.
  • Provided timely and accurate information to clients regarding their accounts, transactions, and financial goals.
  • Mentored junior team members on best practices for relationship management, contributing to overall team success.
  • Assisted colleagues with challenging client scenarios by sharing expertise and providing constructive feedback on proposed resolutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Restaurant Manager

Harmans ( Kfc )
12.2000 - 01.2020
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.

Education

High School Diploma -

Thomas Jefferson High School
Auburn, WA

Skills

  • Boundary Setting
  • Social Perceptiveness
  • Active Learning
  • Cross-cultural Competence
  • Effective Communication
  • Positive Attitude
  • Open-mindedness
  • Problem Solving
  • Patience and Tolerance
  • Interpersonal Skills
  • Giving Feedback

Accomplishments

I won Superior manager 3 times and Top Ten manager 1 time. I've also won employee of the year. I received a Starfish award of excellence for achieving 100% on food safety and standards 8 times in a row.

Timeline

Relationship Specialist

Nuvision Credit Union
07.2021 - Current

Restaurant Manager

Harmans ( Kfc )
12.2000 - 01.2020

High School Diploma -

Thomas Jefferson High School

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Tamara Munson