Summary
Overview
Work History
Education
Skills
Timeline
Intern

Tamara Murphy

Falkville,AL

Summary

Adept at navigating high-stress situations, I excelled as a Customer Service Representative at Lowes Home Improvement, enhancing customer loyalty through empathetic complaint resolution and proficient problem-solving. My expertise in conflict resolution and customer relations significantly improved client satisfaction, leveraging my active listening and critical thinking skills for optimal outcomes.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Lowes Home Improvment
09.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

12 -

Tecumseh High School
Tecumseh, MI
05.1994

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Complaint resolution
  • Payment Processing
  • Client Relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call Center Operations
  • Scheduling
  • Follow-up skills
  • Call Management
  • Paperwork Processing
  • Appointment Scheduling
  • Order Processing
  • Team Development
  • Documentation
  • Data Collection
  • Live chat support
  • Filing
  • Customer Education
  • Product Sales
  • Assertiveness

Timeline

Customer Service Representative

Lowes Home Improvment
09.2022 - Current

12 -

Tecumseh High School

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Tamara Murphy