Tamara Mustelier
Hialeah,FL
Summary
Professional Summary
Dedicated and driven professional with a proven track record of success in customer service, conflict resolution, and management. With over 8 years of experience spanning the restaurant and retail industries, I bring exceptional work ethic, a calm and resourceful approach to problem-solving, and a knack for creating positive customer experiences. Starting my career in a fast-paced restaurant environment after moving to the U.S., I developed a strong foundation in multitasking and teamwork. Transitioning to the telecommunications industry, I advanced to a managerial role, where I honed my leadership skills, maintained high levels of accuracy, and consistently exceeded performance targets. Known for being approachable, adaptable, and solutions-oriented, I thrive in dynamic environments where both professionalism and a laid-back, customer-first attitude make all the difference.
Overview
15
15
years of professional experience
Work History
Manager
Nuwireless Corp
01.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
Waitress
Latin House America
12.2009 - 12.2012
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Education
High School Diploma -
Alvaro Barba
Havana Cuba06-1995
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
- Relationship building
- Documentation and reporting
- Conflict resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
Timeline
Manager
Nuwireless Corp
01.2013 - Current
Waitress
Latin House America
12.2009 - 12.2012
High School Diploma -
Alvaro Barba
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