Tamara Nabors
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions and using EMR systems for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
Work History
Medical Office Specialist
Williams Comprehensive Healthcare
02.2023 - 04.2024
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
- Coordinated staff schedules to ensure adequate coverage during peak hours and minimize wait times for patients.
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
- Contributed to practice growth by providing exceptional customer service that resulted in increased patient retention rates.
Customer Service Representative
Beacon Hill
02.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Personal Banker
Regions
04.2020 - 02.2022
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Education
High School Diploma -
Southwind High School
Memphis, TNMedical Office Assistant Diploma - Healthcare
Concorde Career College
Memphis, TN04.2024
Skills
- Patient Scheduling
- HIPAA Compliance
- Patient confidentiality
- Claims Processing
- Medical Documentation
- Insurance Verification
- Medical Office Software
- Appointment Setting
- Healthcare regulations
- Multitasking and Organization
- EMR Software
- Patient Demographics
Timeline
Medical Office Specialist
Williams Comprehensive Healthcare
02.2023 - 04.2024
Customer Service Representative
Beacon Hill
02.2022 - 02.2023
Personal Banker
Regions
04.2020 - 02.2022
High School Diploma -
Southwind High School
Medical Office Assistant Diploma - Healthcare
Concorde Career College
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