Tamara Natalye Bonilla
Washington,D.C.
Summary
Highly motivated and bilingual professional with extensive experience in customer service and hospitality. Skilled in creating exceptional customer experiences, managing tasks efficiently, and adapting to new challenges. Seeking a position where my communication skills and strong work ethic can contribute to the success of a dynamic team.
Dedicated Barista Trainer bringing restaurant experience. Well-versed in health code requirements, shift checklists, and equipment operation. Known for great customer service and consistency.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Shawn Patterson
01.2025 - 06.2025
- Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
- Assisted in developing new recipes for specialty drinks that meet corporate guidelines.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
Barista / Cashier
Slipstream
07.2023 - 09.2024
- Prepared and labeled batches of coffee, creating unique blends.
- Made homemade vanilla and raw sugar syrups.
- Crafted high-quality lattes with custom latte art based on store recipes.
- Maintained cleanliness of the workspace and provided a welcoming atmosphere for customers.
Host Manager / Server
Butter Me Up
05.2021 - 06.2023
- Provided a warm and friendly greeting to all customers, both groups and pairs.
- Developed and managed seating plans to ensure efficient service.
- Handled phone inquiries related to reservations, dine-in questions, and orders.
- Oversaw payment processes and make necessary corrections.
- Bussing tables and restocking restrooms during peak hours ensured a clean work environment.
- Focused on delivering exceptional guest experiences.
Education
High School Diploma -
Sprayberry High School
Marietta, Georgia04.2016
Skills
- Fluent in English and Spanish
- Proficient with Microsoft Office Suite
- Excellent interpersonal and communication skills
- Strong ability to adapt to various environments and challenges
- Effective in managing tasks and contributing to team success
- Team building
- Employee training
- Conflict resolution
References
- Cecile, Supervisor, 240-565-7848
- Amber, Marketing Manager, 240-665-2130
- Marcus Morgan, Manager, Slipstream, 301-523-8426
Timeline
Barista Trainer
Shawn Patterson
01.2025 - 06.2025
Barista / Cashier
Slipstream
07.2023 - 09.2024
Host Manager / Server
Butter Me Up
05.2021 - 06.2023
High School Diploma -
Sprayberry High School
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