Shennary Nurse
Facilities Incident Manager
Brooklyn,NY
Summary
Motivated Facilities Incident Manager with over 10 years of experience in various facilities positions demonstrating exceptional customer service, and incident management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Real Estate Incident Manager
Jones Lang LaSalle, JLL - JP Morgan Chase
06.2016 - Current
- Handle high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Manage incidents for all JP Morgan Chase Corporate Offices worldwide, (Singapore, London, India, etc,).
- Assess incident priority based upon impact to business and escalated issues as necessary.
- Use systems like Service Manager and Service Now to create report and track incidents.
- Liaise with sites Facilities Management teams daily to obtain updates or resolutions on ongoing incidents.
- Create and host Pac Manager Bridge calls to inform lines of business of potential incidents impacts.
- Gather data from incidents that had been remedied for careful review and analysis to prevent future events.
- Work closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Skilled at working independently and collaboratively as teams on assigned projects.
- Create Weekend Changes reports to track weekend work that may or may not affect business.
- Assist in managing KOGS List (Key Operational Global Sites).
- Use REPAGER to assist in entering data to create email communications.
- Host and join daily GICC calls to discuss Major Incidents and potential impacts brewing firm wide.
- Update and manage daily Turnover Report.
- Assist in updating SOP and team documents in SharePoint.
- Work remote from home when needed.
Facilities Helpdesk Coordinator
SPS Inc.- NBC Universal
10.2013 - 06.2016
- Managed 50 -100 high level incoming calls to help desk from NBC and NON- NBC related companies.
- Entered service requests into Maximo or Building Engines (repairs, moving, cleaning, HVAC etc.,).
- Coordinated and followed up on service requests with appropriate vendors.
- Assisted in ordering, labeling and installing employee name inserts for cubicles and offices.
- Sent email correspondence on emergency and non-emergencies in reference to smoke alarms, elevator issues etc.
- Sent out daily morning building Elevator Status Reports.
- Assisted Facilities Manager as needed.
- During overnight shifts prepared and emailed "Morning Briefing" companywide in reference to daily (construction, repair, shutdowns etc.)
- Performed building walk throughs and inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Replaced worn or broken parts on machines and equipment.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Assisted with meetings and conference room reservations.
Administrative Assistant
SPS Inc. - Carver Federal Savings Bank
10.2008 - 10.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting incoming Board Members and visitors.
- Restocked office supplies and placed purchase orders to maintain adequate stock levels.
- Used Excel and Powerpoint to create presentations, reports and spreadsheets.
- Executed record filing system to improve document organization and management.
- Scheduled staff meetings and client appointments.
- Managed meeting reservations for Carver Financial Literacy Center and Training Rooms.
- Maintain employee contact list and corresponding cost centers for invoice processing.
- Assisted facilities and all other departments with supply requisitions.
- Process bank-wide requests for printing and stationary, order and schedule sundries delivery to 10 branch locations, and back offices.
- Coordinated on-demand shredding services for all branch and back office locations.
- Retrieved, archived, and managed corporate files at Retrievex.
- Assisted with FSR (Facilities Service Request) management and resolution.
- Generated daily and monthly Facilities Service Reports.
- Processed facilities department invoices.
- Liaised with vendors in regards to billing and followed up on scheduled repairs, etc.
- Requested service and maintenance for cash counters, copiers, cleaning, HVAC, pest control, locksmith, ATM's etc.
- Requested and disabled security access codes for designated staff.
- Managed on-demand request for courier service.
- Assumed responsibilities of Mail Service Clerk when needed.
- Generated GL reports using carver's accounting system for Quarterly Certification Meeting.
- Confirmed vendor payments through Carvers accounting system (FTI).
- Assisted with catering and managed food deliveries.
- Assisted Facilities Manager as needed
Education
Associate of Science - Ultrasound Technology
ASA College
Brooklyn, NY05.2005
Skills
- Critical Incident Management
- Advanced MS Office Suite Proficiency
- Office Administration
- Vendor Coordination
- Office Supplies and Inventory
- Facility Operations Management
- Ability to work remote
- Building Walk-Throughs
- Building Signage
- Service Desk Team Management
Timeline
Real Estate Incident Manager
Jones Lang LaSalle, JLL - JP Morgan Chase
06.2016 - Current
Facilities Helpdesk Coordinator
SPS Inc.- NBC Universal
10.2013 - 06.2016
Administrative Assistant
SPS Inc. - Carver Federal Savings Bank
10.2008 - 10.2013
Associate of Science - Ultrasound Technology
ASA College
Similar Profiles
Matthew R. HandleyMatthew R. Handley
Junior Project Manager at Jones Lang LaSalle, JLLJunior Project Manager at Jones Lang LaSalle, JLL
LAI ANNE BERNARDOLAI ANNE BERNARDO
Workspace Experience Enabler at Jones Lang LaSalle (JLL) PhilippinesWorkspace Experience Enabler at Jones Lang LaSalle (JLL) Philippines
Kara PullmanKara Pullman
Senior Marketing Associate at Jones Lang LaSalle, JLLSenior Marketing Associate at Jones Lang LaSalle, JLL