TAMARA Netus
North Miami Beach,FL
Summary
Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training in skills Motivated to learn, grow and excel in customer service.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Department Of Health
Fort-Lauderdale
01.2021 - 03.2022
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Documented all communication with applicants and inputted information into system using WISE.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Interviewed applicants and explained scope of different available benefits.
Bank Customer Service Representative
Bank Of America
Miami, FL
09.2020 - 08.2021
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Wrote and distributed customer correspondence.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
Customer Service Representative
Department Of Children And Families, State Of Florida
Miami, FL
07.2019 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Cashier
Winn Dixie Supermarket
Miami, FL
10.2006 - 08.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Bachelor of Science - Administration
Barry University
Miami, FL08.2011
Skills
Customer Satisfaction
- Effective Communication Skills
- Application Assessments
- Intakes and Assessments
- Administrative Support
- Customer Accounts Management
- Crisis Situations
- Creative Solutions
- Customer Interaction
- HIPAA Regulations
- Client Interviews
- Procedures Compliance
- Communications Strategies
- Effective Listening
- Multicultural Populations
- Clerical Skills
Certification
Hospitality & Tourism Management
Languages
French
Full Professional
Timeline
Eligibility Specialist
Department Of Health
01.2021 - 03.2022
Bank Customer Service Representative
Bank Of America
09.2020 - 08.2021
Customer Service Representative
Department Of Children And Families, State Of Florida
07.2019 - 08.2021
Customer Service Cashier
Winn Dixie Supermarket
10.2006 - 08.2019
Bachelor of Science - Administration
Barry University
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