Tamara Notarianni
Johnston,RI
Summary
Detail-oriented and dedicated office assistant with over 11 years of experience in data entry and customer service. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with excellent customer service, communication, organization, and multitasking abilities. Hardworking and determined with solid follow-through.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Admin
ReBath
09.2023 - 03.2024
- Incoming/outgoing phone calls to customers
- Reviewing paperwork; Data entry; Filing
- Cross-trained to support other teams to meet operational needs and team deadlines
- Streamlined sales processes with efficient data entry and management of client information in CRM
Financial Advisor
Gorra Financial Group
06.2023 - 09.2023
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Analyzed clients' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Ensured compliance with industry regulations and company policies while serving clients' best interests.
Beach Manager
Department of Environmental Management
04.2019 - 04.2021
- Supervise performance of up to 30 staff
- Facilitate smooth operations by working together with parking staff, South Kingstown police department, Environmental Police department, and DEM management
- Maintain protocols and safety regulations
- De-escalating disgruntled or irate patrons
- Maintain proper organization of paperwork; Completed incident reports to include information from SKPD, park rangers and other staff
- Created schedule for staff assignments and tasks to streamline daily operations
- Increased visitor satisfaction through regular maintenance of facilities and cleanliness standards.
- Provided excellent customer service to visitors, addressing their needs promptly and professionally.
- Managed beach staff, ensuring efficient allocation of resources and personnel for optimal coverage.
School Counseling Intern
Cranston Elementary & High Schools
01.2019 - 01.2020
- Participate in & co-lead parent / staff meetings of students; Assist in creating PBIS for school-wide implementation; Lead & co-lead counseling groups; Individual student counseling; Examine student transcript and requirements for graduation readiness; Collaborate with parents, teachers, and other staff for students’ benefit; Student scheduling & class changes; DECA competition participation / judge panel
- Utilized data-driven decision-making processes to inform program planning throughout Internship
- Served as a liaison between school staff, parents, and community partners to facilitate communication and maintain strong relationships.
- Evaluated student data to identify trends in academic performance, attendance, behavior, ensuring targeted interventions were implemented effectively.
- Supported college readiness initiatives by organizing events, providing resources, and guiding students through the application process.
- Created a safe and supportive environment for students to openly discuss their concerns, fostering trust and rapport.
- Assisted in the development and implementation of a comprehensive school counseling program aligned with national standards.
- Conducted classroom guidance lessons to enhance students'' understanding of personal strengths, interests, and career options.
- Maintained accurate records of all counseling activities in accordance with state regulations and ethical guidelines.
- Implemented evidence-based strategies to promote positive behaviors across various settings within the school environment.
- Participated in professional development opportunities to stay current on best practices within the field of school counseling.
- Assisted high school seniors complete college applications and meet requirements necessary for graduation.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Partnered with parents and guardians to promote student success in school environment.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Developed and implemented individualized behavior plans to assist students with achieving academic and behavioral goals.
- Helped students develop organizational, time management and study skills.
Counseling Intern
CODAC East Bay
10.2018 - 11.2018
- Patient intakes, assessment, and treatment planning; Counseling, case management, patient education, patient’s record-keeping; Facilitate / Co-lead small groups; Consultation and collaboration with other staff for relapse prevention; Monitor urine and breathalyzer tests when necessary; Assist reception with phones, filing, and other record keeping when needed
1:1 Aide / Substitute Teacher
Northern Rhode Island Collaborative
03.2017 - 08.2018
- Assist student on Autism Spectrum with academics, transitioning, and navigation; Works with student to develop safety and independence; Use of a reinforcement behavioral system and visual schedule; Use of a five-card emotional cue card system to assist student in identifying emotions and to de-escalate anxiety
Senior Case Analyst /Assistant Office Manager
New York Life Insurance
03.2006 - 03.2017
- Established positive relationships with clients through consistent communication and empathetic understanding of their needs during entire process.
- Maintained high level of accuracy in all case documentation, ensuring legal compliance and consistency.
- Developed a strong internal network to enhance communication among agents, clients, and service center
- Stayed current with new products and procedures and held team meetings to ensure my staff was properly informed and ensured that all procedures were followed
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Adapted to and learned multiple new software applications as systems were changed and updated
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Train staff members and new hires; Delivered performance reviews, recommending additional training or advancements.
Education
M. Ed. in School Counseling -
Liberty University
Lynchburg, VA01.2019
B.S. in Elementary Education -
Pensacola Christian College
Pensacola, FL01.2004
Skills
- Customer Service
- Staff Training
- Organizational Skills
- Clear oral/written communication
- Data Entry
- Customer Relations
- Problem-Solving
- Relationship building and management
- Attention to Detail
- Administrative Support
- Microsoft Office
- Quickbooks
Certification
- Rhode Island Life and Health license # 3001623775
- Series 65 license
- FLMI
- ALMI
- ACS
Activitiesandaccomplishments
- Treasurer for Rockland Community Church and Johnston Police Explorers
- Obtained certification from National Board of Certified Counselors
Timeline
Sales Admin
ReBath
09.2023 - 03.2024
Financial Advisor
Gorra Financial Group
06.2023 - 09.2023
Beach Manager
Department of Environmental Management
04.2019 - 04.2021
School Counseling Intern
Cranston Elementary & High Schools
01.2019 - 01.2020
Counseling Intern
CODAC East Bay
10.2018 - 11.2018
1:1 Aide / Substitute Teacher
Northern Rhode Island Collaborative
03.2017 - 08.2018
Senior Case Analyst /Assistant Office Manager
New York Life Insurance
03.2006 - 03.2017
M. Ed. in School Counseling -
Liberty University
B.S. in Elementary Education -
Pensacola Christian College
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