Tamara Olivarria
Sanger,CA
Summary
Professional problem solver with excellent verbal and written skills. A team player who believe in treating others with respect and professionalism. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Sales Representative
Livermore & Associates, Inc. Insurance Brokerage
09.1995 - 07.2010
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with up-selling and cross-selling
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Generated additional sales opportunities with up-selling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Attended trade shows to represent company products, generate leads, and network with potential clients
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face to face.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals..
Payroll Service Representative
Non Profit Career Training
01.1995 - 09.1995
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Prepared detailed reports for management, highlighting key trends in payroll expenses and overtime costs.
- Reviewed time records for Number employees to verify accuracy of information.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Enhanced employee satisfaction with timely and accurate payroll processing.
- Generated reports to track employee time and attendance.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Processed timecards and payroll data for team of employees.
- Maintained confidentiality of employee records and payroll information.
Customer Service Supervisor
COTRAK Collateral Tracking
09.1995 - 03.2010
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created, prepared, and delivered reports to various departments.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Education
Diploma - General Studies
Kerman High School
Kerman, CABusiness
Fullerton College
Fullerton, CASkills
Excel, Word, PowerPoint, Ten-key
- Positive Customer Engagement
- Lead prospecting
- Account Servicing
- Cold-calling
- Customer Retention
- Excellent Written and Verbal Communication
- Client Service
- [Type] industry expertise
Kid Care Non Profit
Data Entry and Donations
Timeline
Sales Representative
Livermore & Associates, Inc. Insurance Brokerage
09.1995 - 07.2010
Customer Service Supervisor
COTRAK Collateral Tracking
09.1995 - 03.2010
Payroll Service Representative
Non Profit Career Training
01.1995 - 09.1995
Diploma - General Studies
Kerman High School
Business
Fullerton College
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