Summary
Overview
Work History
Education
Skills
Websites
Work Availability
Timeline
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Tamara Oppel

Bethlehem,CT

Summary





I have previously owned and operated a successful grooming business for thirteen years. I have been an independent contractor in the grooming industry for the past fifteen years. In addition to my professional grooming services, I am in charge of managing schedules, customer service, income and expenses.

I have excellent organizational and time management skills. My clients and their pets are treated kindly and with respect.

I am also a fine artist and have gallery representation at Center Frame and Art in West Hartford. I have shown my work in National and International art shows and have won numerous awards.

Overview

30
30
years of professional experience

Work History

Professional Dog Groomer

Self-employeed
Woodbury, CT
07.2007 - Current
  • Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers.
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
  • Monitored animals for behavioral problems and signs of health issues.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Handled administrative work such as answering telephones and scheduling appointments for visits.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Met with clients to discuss cut and style preferences prior to caring for animals.

Small Business Owner

Self-employeed
Stratford, CT
08.1983 - 10.1998
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
  • Frequently studied market to keep abreast of new industry trends.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Drafted invoices for completed work.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Built loyal account base and long-term business relationships.
  • Maintained cleanliness and organization of grooming workspace, working closely with employees to systemize tasks.
  • Trained new employees on proper protocols and customer service standards.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Delegated grooming daily tasks to employees, streamlining daily progress and efficiency.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Promoted positive customer experience through day-to-day supervision and management of grooming facility.
  • Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
  • Studied latest trends to add new merchandise to product lineup, improving sales revenues.

Education

Illustration

Paier College of Art
Hamden, CT
09.1995

Graphic Design

Sacred Heart University
Fairfield, CT
09.1985

Shelton High School
Shelton, CT
06.1983

Skills

  • Animal Grooming
  • Physical Condition Monitoring
  • Proper Animal Restraining
  • Client Relationships
  • Critical Thinking
  • Coat Care
  • Nail Trimming
  • Illness and Injury Detection
  • Pet Owner Advisory
  • Animal Observations
  • Canine Anatomy
  • Dog Behavior
  • Phone and Email Etiquette
  • Erratic Behavior Tolerance
  • Appointment Scheduling
  • Fur Clipping and Cutting
  • Materials Ordering
  • Animal Interaction
  • Human and Animal Safety
  • Compassionate Care
  • Problem Identification
  • Customer Satisfaction

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Professional Dog Groomer

Self-employeed
07.2007 - Current

Small Business Owner

Self-employeed
08.1983 - 10.1998

Illustration

Paier College of Art

Graphic Design

Sacred Heart University

Shelton High School

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Tamara Oppel