Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Affiliations
Timeline
Generic

Tamara Pierce

Brooklyn,NY

Summary

Strong and highly experienced Customer Service Representative successful at consistently delivering the highest quality service. Fast worker who excels both team and alone. Proven ability to listen attentively and problem solve. who always goes the extra mile to keep customers happy. Looking to bring a positive attitude and an outstanding record of service and willingness to work hard on an energetic team player Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 15 years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Associcate

target (seasonal)
Westbury, NY
09.2023 - 01.2024
  • Verified credit card charges against purchase receipts for accuracy.
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Processed shipments received from vendors according to established protocols.
  • Helped customers locate items within the store using the inventory system.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
  • Encouraged customers to sign up for loyalty programs or store credit cards.
  • Assisted customers with selecting items and answering questions about products.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Performed cash register functions accurately and efficiently.
  • Processed payments using point-of-sale systems.
  • Provided customer service support for inquiries, complaints, and returns.
  • Trained new associates on store operations, policies, and procedures.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Participated in weekly team meetings to discuss sales goals and strategies.
  • Maintained an up-to-date knowledge of store promotions, specials, events..
  • Built and maintained relationships with peers and upper management to drive team success.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
  • Communicated clearly with customers in person and via telephone, driving positive experiences.
  • Stocked sales floor and assisted in product movement and merchandising plans.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.

Associate

Walmart (seasonal)
Long Island, NY
03.2023 - 06.2023
  • Assist with any and all needs of the customer
  • Processed shipments received from vendors according to established protocols.
  • Helped customers locate items within the store using the inventory system.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
  • Encouraged customers to sign up for loyalty programs or store credit cards.
  • Assisted customers with selecting items and answering questions about products.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Researched information related to merchandise availability or pricing.
  • Maintained an up-to-date knowledge of store promotions, specials, events..
  • Answered customer questions and provided store information.
  • Built and maintained relationships with peers and upper management to drive team success.

Amazon Fulfillment Associate

Amazon.com
Staten Island, NY
07.2020 - 07.2021
  • Scanning packages
  • Verified orders for accuracy and completeness, ensuring all necessary components were included.
  • Packed items according to customer's specifications and requirements.
  • Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
  • Inspected incoming materials for quality assurance purposes.
  • Unloaded incoming freight with a manual pallet jack or dock leveler.
  • Processed returns following established procedures and guidelines.
  • Labeled cartons correctly prior to shipping outbound packages.
  • Transported finished goods from production facility to fulfillment center using company vehicle.
  • Performed daily cycle counts as part of inventory control process.
  • Calculated shipping costs and updated invoices accordingly.

Call Center Representative

AST Fund Solution (seasonal)
Brooklyn, NY
02.2019 - 04.2019
  • Contact investors to insure that there needs for voting is met
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Cleaner

Department of sanitation (seasonal)
Brooklyn, NY
07.2018 - 01.2019
  • Cleaning and maintaining safe and clean street
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Emptied wastebaskets and replaced liners.
  • Transported trash bags to designated disposal areas.
  • Swept sidewalks and driveways of debris.
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Adhered strictly to safety protocols while performing job duties.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.

Bartender

TEASE BARTENDING ON THE GO
New York, NY
08.2015 - 06.2017
  • Sliced and pitted fruit and filled bins with crushed or cubed ice.

Bartender

P AND DEE BAR AND GRILL
New York, NY
08.2014 - 08.2015
  • Upheld strict cash handling procedures.

Telemarketer/Sales

Flagship Resorts
Lehigh Valley, PA
01.2006 - 01.2007
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.

Education

Bachelor of Science - Health Administration

Monroe College
The Bronx, NY
06-2026

Associate of Applied Science - Health Administration

Monroe College
The Bronx, NY
08-2024

ABC Bartending School
08.2015

Skills

  • Fast learner
  • Organization skills
  • Satisfaction
  • Call Center
  • CSR
  • Customer Service
  • Customer Care
  • Sales Experience
  • Zendesk
  • Telemarketing
  • Cold Calling
  • Bartending
  • Cash Handling
  • Workplace Safety
  • Service Assistance
  • Courteous and Professional
  • Management Support
  • Decision-Making
  • Attention to Detail
  • Client Engagement
  • Product Merchandising
  • MS Office
  • Loss Prevention
  • Work Planning and Prioritization
  • Sales Techniques
  • Shipment Processing
  • Medical Billing
  • Procedure Assistance
  • Patient Flow Management
  • Data Entry
  • Medical Terminology
  • Patient-Focused Care
  • Patient Scheduling
  • HIPAA Compliance
  • Payment Collection
  • Calm and Level-Headed Under Duress
  • Understands Medical Procedures
  • Able to Lift 215 Pounds
  • Understanding of Medical Laws
  • Appointment Setting
  • Insurance Claims
  • Medical Terminology Proficiency
  • Insurance Verification
  • Inventory and Supply Management
  • Quick Problem Solver
  • General Housekeeping Ability
  • Hospice Care

Certification

  • TABC
  • Food Handler

Additional Information

SKILLS Handling difficult customers. Fast learner Liquor, beer and wine knowledge. Multi-tasks well to ensure guest satisfaction. Works well under pressure. Great team member. Highly responsible and reliable. Strong organization skills with excellent communication skills.

Personal Information

Title: Customer service

Affiliations

  • Career Ambassadors Club
  • Allied Health Club
  • National Association of Black Accounts

Timeline

Associcate

target (seasonal)
09.2023 - 01.2024

Associate

Walmart (seasonal)
03.2023 - 06.2023

Amazon Fulfillment Associate

Amazon.com
07.2020 - 07.2021

Call Center Representative

AST Fund Solution (seasonal)
02.2019 - 04.2019

Cleaner

Department of sanitation (seasonal)
07.2018 - 01.2019

Bartender

TEASE BARTENDING ON THE GO
08.2015 - 06.2017

Bartender

P AND DEE BAR AND GRILL
08.2014 - 08.2015

Telemarketer/Sales

Flagship Resorts
01.2006 - 01.2007

Bachelor of Science - Health Administration

Monroe College

Associate of Applied Science - Health Administration

Monroe College

ABC Bartending School

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Tamara Pierce