TAMARA POOLE
Seguin
Summary
Accomplished Community Manager with a proven track record at Tarantino Properties, Inc., enhancing resident satisfaction and retention by 15% through strategic marketing and robust tenant relations. Expert in budgeting, financial reporting, and regulatory compliance, I excel in property management leadership and team development. Skilled in maximizing occupancy and ensuring operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Manager
Tarantino Properties, Inc.
San Antonio
11.2024 - Current
- Directed daily operations for a 340-unit Class A community.
- Developed and implemented social media campaigns to increase brand awareness and engagement.
- Improved NOI through rent growth and expense management.
- Oversaw the recruitment and training of new community team members.
- Prepared detailed budgets and financial reports for the property.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Managed multiple projects simultaneously, ensuring deadlines are met.
Community Manager/Assistant Regional Manager
The Michaels Organization
San Marcos
06.2021 - 11.2024
- Manage daily operations for a 350+ unit apartment complex, overseeing tenant relations, lease renewals, rent collection, and financial reporting
- Lead a team of property staff, providing training, coaching, and supervision to ensure high performance and compliance with safety and building regulations
- Coordinate property maintenance and repairs, working alongside construction teams and handling insurance claims
- Maintain high occupancy rates through strategic marketing and tenant retention programs, reducing turnover by 15%
- Develop and manage property budgets, reducing operational expenses by 10% while ensuring quality service delivery
- Ensure compliance with federal, state, and local housing laws, maintaining certifications in tax credit and financial management
Real Estate Assistant
Bliss Real Estate
New Braunfels
01.2019 - 06.2021
- Assisted the real estate broker with administrative tasks, including managing appointments, screening messages, and scheduling meetings
- Hosted open houses for new construction homes and supported sales efforts by providing clients with information and tours of properties
- Delivered exceptional customer service, contributing to increased client satisfaction and successful sales outcomes
Administrative Assistant
Perry Chiropractic Clinic
New Braunfels
06.2014 - 01.2019
- Supported licensed chiropractors in performing therapeutic treatments, managing scheduling, verifying insurance, and handling cash transactions
- Ensured smooth daily operations of the clinic, improving patient satisfaction through efficient appointment scheduling and service delivery
Education
High School Diploma -
Canyon High School
New Braunfels, TX01.2013
Skills
- Property Management Leadership
- Resident Relations & Retention
- Budgeting and Financial Reporting
- Regulatory Compliance & Housing Law
- Lease Management & Rent Collection
- Maintenance & Vendor Coordination
- Team Recruitment & Training
- Marketing & Occupancy Maximization
Certification
- Tax Credit Specialist
- Certified Financial Specialist
References
References available upon request
Timeline
Community Manager
Tarantino Properties, Inc.
11.2024 - Current
Community Manager/Assistant Regional Manager
The Michaels Organization
06.2021 - 11.2024
Real Estate Assistant
Bliss Real Estate
01.2019 - 06.2021
Administrative Assistant
Perry Chiropractic Clinic
06.2014 - 01.2019
High School Diploma -
Canyon High School
Similar Profiles
Tina YeganehTina Yeganeh
Property Manager at Tarantino PropertiesProperty Manager at Tarantino Properties
Jessica MosquedaJessica Mosqueda
Commercial Property Accountant at Tarantino PropertiesCommercial Property Accountant at Tarantino Properties
Brea SmithBrea Smith
SR. COMMUNITY MANAGER at Tarantino PropertiesSR. COMMUNITY MANAGER at Tarantino Properties