Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Tamara Posey

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

14
14
years of professional experience

Work History

Branch Coordinator

Truist Bank
10.2014 - Current
  • Improved branch efficiency by streamlining processes and implementing time-saving strategies.
  • Coordinated staff schedules for optimal coverage during peak business hours.
  • Increased customer satisfaction with prompt resolution of issues and concerns.
  • Managed branch inventory, ensuring adequate supply levels for daily operations.
  • Oversaw financial transactions to maintain accuracy in accounting records and reduce discrepancies.
  • Collaborated with team members to achieve branch goals and objectives.
  • Enhanced employee performance through regular feedback, training, and development opportunities.
  • Implemented marketing initiatives to increase brand awareness and drive sales growth within the branch.
  • Maintained a clean, organized, and professional environment for both customers and employees.
  • Ensured compliance with company policies, procedures, and regulatory requirements at all times.
  • Liaised between upper management and branch personnel to facilitate effective communication channels.
  • Assisted in recruiting efforts to attract top talent for open positions within the branch.
  • Conducted performance evaluations for staff members, providing constructive feedback on areas needing improvement.
  • Developed strong relationships with clients by offering personalized service tailored to their needs.
  • Coordinated meetings between various departments at the branch level to address any operational challenges.
  • Supported the development of innovative solutions that improved overall customer experience.
  • Served as a point of contact for internal audits or inspections conducted by external parties.
  • Contributed to the continuous improvement of processes across different functions within the organization.
  • Remained calm and professional in stressful situations.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Balanced operational awareness with customer focus.
  • Ordered supplies, created purchase orders and entered orders into inventory.
  • Coordinated and assigned service call requests.
  • Performed duties in office environment during operating hours.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Complied with regulatory guidelines and requirements.
  • Consulted customers to boost product sales and services.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Maintained friendly and professional customer interactions.
  • Designed and maintained financial models to identify and measure risks.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Utilized financial software to prepare consolidated financial statements.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Supported financial director with special projects and additional job duties.
  • Developed strategic plans for day-to-day financial operations.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Implemented service improvements to enhance sales cycle.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Engaged employees in business processes with positive motivational techniques.

Assistant Store Manager

Peebles
11.2009 - 10.2014
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Education

High School Diploma -

Pequea Valley High School
Kinzers, PA
06.2010

Skills

  • Marketing Coordination
  • Bank security expert
  • Business development expertise
  • Relationship building and management
  • Shift Scheduling
  • Sales Development
  • Operational Reports
  • Proficient in [Software Program]
  • Branch Operations Management
  • Relationship Building
  • Performance Reviews
  • Financial Analysis
  • Financial Administration
  • Training and Development
  • Conflict Resolution
  • Product Training
  • Operations Management
  • Strategic Planning
  • Financial Services
  • Goals and performance
  • Risk Analysis
  • Risk Assessment
  • Operational Reporting

Hobbies

I am active in my church community and Love volunteering when the opportunity arises. I serve on many of the teams within my church and love filling in and helping out where ever I am needed.

Timeline

Branch Coordinator

Truist Bank
10.2014 - Current

Assistant Store Manager

Peebles
11.2009 - 10.2014

High School Diploma -

Pequea Valley High School

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Tamara Posey