Tamara Prescott
Brooklyn
Summary
Oversaw customer service operations as a receptionist for over six years. Championed problem-solving strategies and resource efficiency. Delivered exceptional public assistance with a focus on professionalism and courtesy.
Managed client interactions and addressed concerns to enhance customer satisfaction.
Overview
24
24
years of professional experience
Work History
Project Manager
Allied Universal Security Services
01.2017 - 05.2025
- Developed and maintained client relationships to ensure satisfaction and retention.
- Collaborated with cross-functional teams to create tailored solutions for clients.
- Analyzed market trends to identify opportunities for account growth and improvement.
- Led strategic initiatives to enhance service delivery and operational efficiency.
- Oversaw 9000 HPW in Brooklyn, Queens, Manhattan, The Bronx
- Review reports on incidents and site breaches
- Conduct Monthly meeting "Client Relations " with Vendors to ensure maximum production
- Worked with Field Inspectors, Site Captains and Supervisors to keep operations smooth and by holding Bi-weekly meetings
- Recruit, train and supervise security officers on a regular basis- Conducting off hour inspections and training
- Control budgets for security operations and monitor expenses and payroll "NBOT" and discrepancies.
- Experience working with Winteam, Tracktik and Hellius programs.
- Supervised: 3- Account Managers, 2- Field Inspectors, 13- Site Captains and 300- Guards
Personal Care Attendant
Chinese American Planning Council
02.2016 - 12.2017
- Cleaning, cooking, running errands ,and doing laundry. Assisted Client with bathing showering, grooming and other personal hygiene tasks that the client wasn’t able to do for themselves. Engage client in activities such as reading talking and playing games. Escorted Client in Medical Visits and distributed medicine as needed.
Milieu Counselor
Jewish Board for Family Children's Services
10.2008 - 12.2014
- Responsible for day-to-day care of the children/Adults in the program including helping consumers to maintain their personal hygiene, social guidance, use of leisure time, and food planning and preparation
- Developed, supervised and ran activity sessions
- Accompanied clients on trips, outings and supervised activities worked one on one with client's who were displaying significant stress and assisted with management issues as they relate to clients
- Performed therapeutic hold when a child became out of control
- Brought the client to medical, social or other necessary appointments and assisted in returning clients to the campus who are Absent Without Leave
- Shared clients experience and observation of the children under care with the treatment team and immediately brings to the attention of the supervisor any unusual issues
- Cooked/prepared meals for residents within their cottage or division
Receptionist
Fixed Right Auto
02.2001 - 06.2008
- Answered telephones consistent with company standards; provided information to callers and routed calls; received and delivered messages
- Operated multi-line telephone system, answering and routing more than twenty calls per hour throughout the work shift
- Performed data entry, and performs general office clerical tasks
- Quickly, politely and accurately determines appropriate routing for customer inquiries
- Greeted and provided information and directions to in-person clients and visitors
- Worked calmly and efficiently under pressure and with persons who are frustrated
- Maintained appearance and services of client waiting areas
- Filed and organized records
- Worked without direction for the majority of each work day
- Completed other tasks as assigned
Education
G.E.D. -
New York Board of Ed
New York, NYSkills
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Oversaw comprehensive account management processes to enhance client relationships
- Processed payroll for employees accurately and on time Assisted in resolving payroll discrepancies and inquiries Supported compliance with payroll regulations and policies
- Designed and developed PowerPoint presentations to enhance visual communication
- Oversaw implementation and management of access control systems
- Assisted in monitoring surveillance systems to enhance security measures Supported team efforts in maintaining equipment functionality Contributed to incident reporting and documentation processes
- Assisted in identifying and attracting qualified candidates for various positions Supported hiring managers in the interview process to ensure a smooth recruitment experience Coordinated onboarding activities for new hires to facilitate their integration into the company
- Executed regular patrols to ensure safety and security of premises
- Facilitated two-way radio communication to ensure seamless information exchange
- Assisted teams in completing projects on schedule and within budget Supported project coordination efforts to enhance team collaboration Contributed to problem-solving initiatives to improve project outcomes
- Managed Outlook calendar and email communications to enhance organizational efficiency
- Oversaw publication processes to ensure timely and accurate content delivery
- Executed administrative and clerical functions with efficiency and precision
- Achieved targets independently while demonstrating strong self-management skills
- Orchestrated coordination of multiple functions to ensure seamless activity tracking
- Engaged with staff at all organizational levels to foster effective communication
- Ensured strict adherence to confidentiality protocols and standards
Timeline
Project Manager
Allied Universal Security Services
01.2017 - 05.2025
Personal Care Attendant
Chinese American Planning Council
02.2016 - 12.2017
Milieu Counselor
Jewish Board for Family Children's Services
10.2008 - 12.2014
Receptionist
Fixed Right Auto
02.2001 - 06.2008
G.E.D. -
New York Board of Ed