Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Price

Jasper

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Great customer service skills, and highly motivated to grow with the company.

Overview

11
11
years of professional experience

Work History

Teller Supervisor

JSC Federal Credit Union
01.2015 - 04.2017
  • Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
  • Streamlined teller operations for improved accuracy and efficiency in transaction processing.
  • Increased team productivity with regular coaching and performance feedback sessions.
  • Reduced errors by implementing strict audit procedures and monitoring daily transactions.
  • Boosted overall branch performance by developing strong relationships with customers and providing personalized service.
  • Implemented new processes to streamline cash handling procedures, reducing risk of loss or theft.
  • Ensured accurate record-keeping by diligently reviewing transaction reports and making necessary adjustments.
  • Conducted regular performance evaluations for teller staff, identifying areas for improvement.
  • Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.

Member Service Representative/Trainer

Associated Credit Union Of Texas
01.2012 - 09.2013
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Contributed to branch sales goals by effectively cross-selling credit union products and services.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
  • Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.

Night Manager

Salad Express
08.2010 - 12.2011
  • Improved customer satisfaction by efficiently managing night operations and promptly addressing customer concerns.
  • Enhanced team performance by providing regular training and promoting a positive work environment.
  • Streamlined night audit processes for increased accuracy and timely financial reporting.
  • Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.
  • Resolved customer complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
  • Handled all night drop cash transactions securely.
  • Balanced the cash machine accurately.

Sales Floor Associate

Palais Royal
05.2010 - 08.2010
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
  • Boosted store sales by effectively cross-selling and upselling products to customers.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.

Waitress/Bartender

Genghis Grill
12.2008 - 09.2009
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.

Sales Floor Associate Floater

Sams Club
11.2005 - 11.2007
  • Boosted sales performance by effectively engaging with customers and addressing their needs.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Improved product visibility through strategic merchandise displays and store layouts.
  • Provided exceptional customer service by promptly resolving issues and answering inquiries.
  • Collaborated with team members to achieve monthly sales targets and ensure a positive shopping experience for customers.
  • Conducted regular inventory checks, ensuring accurate stock levels and timely replenishment of merchandise.
  • Increased average transaction value by promoting upselling techniques and offering relevant add-on products.
  • Maintained cleanliness and organization of the sales floor, creating a welcoming environment for shoppers.
  • Assisted in training new team members, sharing best practices for effective selling strategies and customer interactions.
  • Contributed to achieving store sales goals by consistently meeting or exceeding personal targets.
  • Handled cash transactions accurately, ensuring proper balance at the end of each shift.
  • Participated in regular team meetings, providing valuable feedback on areas for improvement within the store''s operations.
  • Facilitated seamless returns and exchanges processes for customers dissatisfied with their purchases, maintaining high satisfaction rates among shoppers.
  • Managed multiple tasks simultaneously while maintaining exceptional attention to detail throughout daily responsibilities.
  • Demonstrated adaptability when assigned to various departments as needed, quickly mastering new product knowledge.

Education

GED -

Clear Brook High School
Friendswood, TX
08.2005

Skills

  • Consumer Banking
  • Staff Training and Development
  • Quality Control
  • Goal Setting and Achievement
  • Transaction Processing
  • Risk Management
  • Cash handling expertise
  • Cash handling and management
  • Workflow Optimization
  • Product Sales
  • Motivational Techniques
  • Customer Engagement
  • Banking Product Knowledge
  • Professionalism and Ethics
  • Transaction Processing Efficiency
  • Regulatory Compliance Awareness
  • Sales and Cross-Selling
  • Data Entry
  • Fraud Detection
  • Cash Handling
  • Account Security
  • New Account Setup
  • Customer Service
  • Vault Monitoring
  • Cash Drawer Reconciliation
  • Currency Exchange
  • Payment Processing
  • Reliability
  • Sorting and Filing
  • Team Leadership
  • Customer service excellence
  • Relationship building and management
  • Time Management
  • Night and Safe Deposit Procedures
  • Compliance, banking laws, and regulations
  • Problem-Solving
  • Multitasking Abilities
  • Team Cooperation
  • Cash Supply Orders

Timeline

Teller Supervisor

JSC Federal Credit Union
01.2015 - 04.2017

Member Service Representative/Trainer

Associated Credit Union Of Texas
01.2012 - 09.2013

Night Manager

Salad Express
08.2010 - 12.2011

Sales Floor Associate

Palais Royal
05.2010 - 08.2010

Waitress/Bartender

Genghis Grill
12.2008 - 09.2009

Sales Floor Associate Floater

Sams Club
11.2005 - 11.2007

GED -

Clear Brook High School

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