Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Hi, I’m

Tamara Radović

San Francisco,CA
Tamara Radović

Summary

Demonstrating exceptional adaptability, I have actively participated in numerous cultural exchange programs, immersing myself in diverse environments and quickly acquiring new skills. My experiences span across various settings, where I have consistently showcased my ability to understand and integrate into new cultures, making me a valuable asset in dynamic and multicultural teams. Leveraged active listening and critical thinking to resolve issues, boosting customer loyalty. Excelled in fast-paced environments, demonstrating superior time-management and computer skills. Achieved significant improvements in service efficiency and customer satisfaction.

Overview

2
years of professional experience

Work History

GoCar Rentals

Customer Service Representative
06.2024 - Current

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Regent Porto Montenegro

Receptionist
10.2023 - 12.2023

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

The White Barn Inn ( Auberge Resorts Group )

Server Assistant
06.2023 - 09.2023

Job overview

  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.

Gurney's Montauk Resort & Seawater Spa

Server / Head Hostess
06.2022 - 09.2022

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

International Hospitality And Management School
Vatel Montenegro / Vatel Istanbul

BBA from Hospitality And Management
10.2024

University Overview

  • Marco Polo Scholarship Recipient ( finished second year of studies at Vatel Istanbul)
  • 9.0 GPA


  • Study Abroad



  • Extracurricular Activities: Cultural exchange program
  • 2022/2023 work&travel program in the United States



Professional Development: Practical Training

  • ( duration 1-2 months ) for each semester throughout the studies
  • accomplished in 4*/5* hotels and restaurants in Montenegro and Serbia

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Time-Management Skills
  • Customer / Team Communication
  • Computer Skills

Languages

Serbian
Native or Bilingual
English
Full Professional
French
Limited Working

Timeline

Customer Service Representative
GoCar Rentals
06.2024 - Current
Receptionist
Regent Porto Montenegro
10.2023 - 12.2023
Server Assistant
The White Barn Inn ( Auberge Resorts Group )
06.2023 - 09.2023
Server / Head Hostess
Gurney's Montauk Resort & Seawater Spa
06.2022 - 09.2022
International Hospitality And Management School
BBA from Hospitality And Management
Tamara Radović