Tamara Rahynes
Burlington,NC
Summary
Dynamic Lead Patient Service Coordinator at American Access Care, adept at enhancing client satisfaction through effective communication and conflict mediation. Streamlined service processes, boosting team productivity and ensuring compliance. Recognized for meticulous recordkeeping and fostering collaborative team environments, driving successful onboarding and performance improvements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Patient Service Coordinator
American Access Care
09.2007 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Streamlined service coordination processes for improved team productivity and response times.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Facilitated team meetings to discuss performance metrics, leading to unified approach towards service goals.
Education
No Degree - Medical Billing And Coding
Penn Foster Career School
Scranton, PA03-2026
Skills
- Effective telephone communication
- Detailed recordkeeping
- Client support
- Thorough documentation skills
- Collaborative team management
- Effective goal development
- Strong task management
- Effective organizational skills
- Building professional connections
- Effective task prioritization
- Clear interpersonal communication
- Collaborative decision-making
- Skilled in conflict mediation
Certification
- Certified Medical Assistant
- Certified BLS
Timeline
Lead Patient Service Coordinator
American Access Care
09.2007 - Current
No Degree - Medical Billing And Coding
Penn Foster Career School
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