Tamara Ralls

Distribution Center Manager 02/2024 - Present

Distribution Coordinator 03/2023 - 01/2024

Dispatcher 01/2020 - 03/2023

• Lead and manage the Distribution Center team, providing clear direction to achieve key performance indicators and align with company initiatives
• Analyze data from multiple systems to identify trends, forecast future demand, and plan head count/equipment needs.
• Schedule and track route balancing from annual aggregate route data for all CSCs across 2 regions, identify opportunities to reduce costs and achieve operational goals with fewer resources.
• Support Distribution Center team providing guidance, training, and resources.
• Support CSC Managers with ADDs system guidance, Raven troubleshooting, route optimization, and workforce planning.
• Provide Region Management with data-driven insights into each CSC’s operational performance and overall health

• Liaison between property owner, tenant, and HOA (If applicable).
• Schedule maintenance, collect rents, and manage vacancies.
• Stay abreast of RCWs (Revised Code of Washington), interpret and articulate the laws that apply in the landlord/tenant relationship.
• Analyze regional rental rates to determine rental values for new and renewal leases.
• Managed a portfolio of over 100 properties minimizing vacancy times to 2 weeks or less.

Assistant Transportation Manager 09/2018 - 08/2019

Transportation Supervisor 08/2017 - 09/2018

Routing and Dispatch 01/2017 - 08/2017

• Played an integral role in reducing department attrition from 137% to 1.5% year over year in 2018.
• Managed 74 drivers and driver trainees, including coaching for success, training and performance reviews, driver dispatch, schedules, and payroll.
• Maintained complaint DQ files utilizing JJ Keller, coordinated repair and maintenance schedules for all fleet vehicles and associated equipment, and reported on KPIs.
• In collaboration with the department lead, developed and initiated the rollout of a new driver training program.
• Performed daily routing for 5 depots spanning western Oregon and Washington, planned and balanced routes for all service areas, maintained customer databases and routing systems.

Dispatch Supervisor 02/2016 - 11/2016

Operations Supervisor 09/2014 - 02/2016

Package Handler 05/2014 - 09/2014

• Reviewed and reported on drivers' daily safety and performance KPIs.
• Coordinated, assigned, and directed labor to meet aggressive daily production goals.
• Reviewed and reported daily production KPIs and made operational adjustments based on results.
• Fostered a culture of safety through employee engagement and accountability.