Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tamara Ramsey

Rhome

Summary

Dynamic restaurant manager dedicated to delivering exceptional dining experiences through a winning attitude and commitment to excellence. Expertise in setting high expectations and elevating service standards, ensuring every guest feels valued and satisfied. Proven track record in efficiently managing operations, including cash register operations, merchandise stocking, and outstanding customer service. Highly organized, proactive, and punctual, with a strong ability to thrive in team environments while fostering collaboration and motivation among staff.

Overview

26
26
years of professional experience

Work History

Cashier

Wagon Wheel Shell
08.2022 - Current
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Worked closely with front-end staff to assist customers.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Server/Bartender

Bertuccis
07.2006 - 03.2012
  • Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors
  • Provided prompt, efficient, friendly, and quality service at all times
  • Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws
  • Maintained a positive working relationship with fellow staff and management
  • Accurately filled customer orders.
  • Supported needs of 12 person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Server

Chili's Grill and Bar
01.2002 - 08.2006
  • Accepted payment from customers and made change as necessary
  • Assisted co-workers
  • Cleaned and prepared various foods for cooking or serving
  • Responsible for daily set up of five stations
  • Greeted guests and sat them at tables or in waiting areas
  • Prepared a variety of foods according to customers' orders or supervisors' instructions

Server/Manager

Bickfords
07.1999 - 01.2002
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.

Education

Courses in Hospitality And Restaurant Management -

Osterholz American High School
Osterholz, Germany
06-1987

Skills

  • Customer-oriented
  • Supervisory skills
  • Adaptable
  • Strong leader
  • Full service restaurant background
  • Hiring and training
  • Cash Handling
  • POS Systems
  • Customer Service
  • Customer Transactions
  • Call Response and Transfer
  • Reliable and Responsible
  • Honest and Dependable

Accomplishments

  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
  • Performed all transactions in a cordial, efficient and professional manner
  • Portioned, arranged, and garnished food, and served food to waiters or patrons
  • Trained kitchen staff on proper use of equipment, food handling and portion sizing
  • Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down
  • Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food.

Timeline

Cashier

Wagon Wheel Shell
08.2022 - Current

Server/Bartender

Bertuccis
07.2006 - 03.2012

Server

Chili's Grill and Bar
01.2002 - 08.2006

Server/Manager

Bickfords
07.1999 - 01.2002

Courses in Hospitality And Restaurant Management -

Osterholz American High School

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