Tamara R. Carter
Columbus
Summary
Dedicated professional with a proven track record of fulfilling organizational requirements through systematic and efficient practices. Expertise in thriving under pressure and adapting to evolving challenges to strengthen brand presence. Demonstrated ability to enhance operational effectiveness and contribute to team success.
Overview
29
29
years of professional experience
Work History
Information Systems Manager
City of Columbus, Public Utilities
Columbus
02.2019 - Current
- Manage large scale information systems for Public Utilities
- Led IT projects to implement new software solutions and improve service delivery.
- Managed information systems for public utilities to enhance operational efficiency.
- Collaborated with departments to identify technology needs and develop solutions.
- Oversee system upgrades and maintenance to ensure reliability of services.
- Developed and implemented IT strategies, policies, and procedures to ensure compliance with organizational standards.
Management Analyst II
City of Columbus, Public Utilities
Columbus
03.2015 - 02.2019
- Analyzed operational data to identify trends and improve service delivery.
- Facilitated training sessions for staff on new policies and procedures.
- Conducted data analysis, developed reports and presented findings to senior management.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
Records Management Supervisor
State of Ohio, Bureau of Workers Comp
Columbus
01.2014 - 03.2015
- Worked with Legal Division and to establish retention schedule of records based upon their administrative, legal and fiscal value
- Ensured compliance with records management and public records policies within BWC and from managed care organizations; liaison for sixteen managed care organizations to ensure proper retention of over two million records
- Managed public records for the Bureau averaging over 700 requests per month
- Developed standard operating procedures; assign SharePoint workflows
- Represented agency and division at meetings and conferences
Public Information Officer I
State of Ohio, Dept. of Insurance
Columbus
08.2013 - 12.2013
- Assisted with the Ohio Senior Health Insurance Information Program, educating public on Medicare
- Trained program volunteers, presented information in public speaking forums
- Completed Medicare enrollment and data entry into state and federal databases
Sr. Project Manager
Maximus, Inc. (Previously Policy Studies, Inc.)
Columbus
05.2002 - 06.2013
- Managed state-wide government contract and daily operations for the Ohio Department of Job and Family Services, consisting of call center operations, data entry and outreach.
- Researched and adhered to state and federal legislation; ensured contract compliance; partnered with other state agencies
- Supervised and trained 10 staff members and 500+ business partners throughout Ohio consisting of 116 birthing hospitals, 120 health departments and 88 county child support agencies and juvenile courts
- Developed training, educational and resource materials for state-wide program; coordinated training conferences and seminars; conducted presentations and public speaking engagements throughout Ohio
- Managed program budgets in excess of $5 million; invoiced state clients
- Wrote grant proposals and RFPs; standard operating procedures
- Project start-up, implementation, monitoring and shut-down
- Built credibility, established rapport with business partners at multiple levels
- From 2006-2007 served as Outreach Director for state-wide Louisiana project; public relations liaison for two state-wide agency programs
- From 2006-2011 oversaw fiscal operations for state-wide new hire reporting programs in Ohio, Louisiana, Michigan and Indiana; trained employers and payroll associations in state and federal reporting regulations
- Key Accomplishments:
- Passed 100% of annual federal data reliability audits for entire project tenure
- Averaged 98% satisfactory rating for annual trainings
- Met or exceeded all 27 contract deliverables
Quality Assurance Tech
Winstar Communications
Dublin
07.1999 - 04.2002
- Evaluated calls for inbound call center, provided coaching, training and feedback for 150 employees
- Collaborated in revising training manuals and resource materials for new hires
- Team building; Facilitated group development activities
- Key Accomplishments:
- Implementation of new quality assurance procedures to enhance customer service resulting in revenue savings of approximately $5,000 for monthly performance bonuses
Returns Coordinator
McGraw-Hill Companies
Blacklick
12.1996 - 07.1999
- Public relations liaison for customer service and distribution center
- Maintained daily fiscal and inventory reports
Education
Bachelor’s -
The Ohio State University
Columbus, OHSkills
- Project management
- Data analysis
- Strategic planning
- Technical writing
- Training and development
- Policy development
- Needs assessment
- Coaching and supervision
- Management analysis
- Budgeting and fiscal management
- Report preparation
Timeline
Information Systems Manager
City of Columbus, Public Utilities
02.2019 - Current
Management Analyst II
City of Columbus, Public Utilities
03.2015 - 02.2019
Records Management Supervisor
State of Ohio, Bureau of Workers Comp
01.2014 - 03.2015
Public Information Officer I
State of Ohio, Dept. of Insurance
08.2013 - 12.2013
Sr. Project Manager
Maximus, Inc. (Previously Policy Studies, Inc.)
05.2002 - 06.2013
Quality Assurance Tech
Winstar Communications
07.1999 - 04.2002
Returns Coordinator
McGraw-Hill Companies
12.1996 - 07.1999
Bachelor’s -
The Ohio State University