Tamara Richardson
Office Manager
Carlisle,PA
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Office Manager
Springs Connect LLC
Carlisle, PA
03.2022 - Current
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed detailed plans based on broad guidance and direction.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Created, maintained and updated filing systems for paper and electronic documents.
- Improved timekeeping accuracy by regularly reviewing and maintaining employee time records.
- Reconciled bank and payroll records routinely to verify accuracy.
Administrative Assistant
Springs Connect LLC
Carlisle, Pennsylavania
04.2019 - 03.2022
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Liaised between clients and vendors and maintained effective lines of communication.
- Created and updated records and files to maintain document compliance.
- Maintained clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Boosted employee morale by planning and executing engaging company events and team-building activities.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Responded to inquiries from callers seeking information.
- Volunteered to help with special projects of varying degrees of complexity.
Trouble Desk Clerk
Ross Distribution Center
Carlisle, Pennsylavania
07.2018 - 02.2019
- Manage daily trouble in distribution center from trouble tracker inbox
- This includes researching on floor and in system to see if issues can be resolved internally before sending them to NY for buyer resolutions
- Took pictures and verified issues for buyers who are located in New York
- Helped to identify chronic problems to have supervisor communicate to external partners to avoid future issues
- (Wrong labels, wrong sizes of products, not ordered merchandise)
- Utilized office management software to record and track customer information
Project Coordinator & Billing Specialist
Essential Enterprise Solutions
Mechanicburg, Pennsylavania
08.2015 - 05.2017
- Created schedules for project rollouts using mapping services
- Sourcing and preparing technicians with information/parts to complete services
- Answering emails and telephones for questions about workload
- Collecting/approving deliverables and taking any information needed to complete call notes – Assisted with solving issues for technicians while onsite to avoid customer escalations
- Used App Field Nation to pay outsourced technicians for assignments completed
- Processed time and payment for field representatives
- Recruited and oversaw personnel to achieve performance and quality targets
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success
- Monitored project progress, identified risks and took corrective action as needed.
Customer Service Representative
CenturyLink (Manpower)
Carlisle , PA
04.2015 - 08.2015
- Made outbound calls to confirm appointments for PRISM services nationwide
- Canceled orders if customer no longer wanted services
- Updated customer records to reflect changes with packages and appointment times
- Promptly responded to inquiries and requests from prospective customers
- Exhibited high energy and professionalism when dealing with clients and staff
Intake Program Coordinator
Visiting Nurse Services OF NY
Brooklyn, NY
05.2010 - 02.2011
- Responsible for scheduling nursing visits to prospective clients
- Monitored New York City Human Resources Administration database for service approvals and scheduling joint visits to assess patient’s needs
- Contacted physicians for approvals of services and to confirm medical conditions and treatments for patient via HCFA 485
- Prepared charts with contact info, MD orders and any other pertinent information needed for client during enrollment
- Created and enforced programming standards to maintain compliance with regulatory requirements
Business Service Coordinator
Visiting Nurse Services OF NY
Brooklyn, New York
07.2007 - 05.2010
- Liaison for assigned nursing team by answering ACD operated customer service line to assist patient, doctors, home health aide agencies and any other disciplines get in contact with assigned nurse or nursing manager
- Perform clerical support functions for nursing staff (filing, mailing MD orders every 60 days for approval of services, patient information look-up and changes, contacting HHA agencies with issues or request on behalf of nurses)
- Contributed significantly toward building robust knowledge base through effective documentation of key policies, procedures and best practices.
Education
Associate's Degree -
10.2011 - 05.2014
Skills
Knowledge of Medical terminology
Knowledge of Medicaid systems – Prior billing experience
Types 45 WPM
Knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook, Access)
14 years of Customer service experience in multiple fields
Office Management
Multitasking
Clerical Support
Reliability
Policy Implementation
Staff Management
Task Prioritization
Payroll Processing
References
Furnished Upon Request
Timeline
Office Manager - Springs Connect LLC
03.2022 - Current
Administrative Assistant - Springs Connect LLC
04.2019 - 03.2022
Trouble Desk Clerk - Ross Distribution Center
07.2018 - 02.2019
Project Coordinator & Billing Specialist - Essential Enterprise Solutions
08.2015 - 05.2017
Customer Service Representative - CenturyLink (Manpower)
04.2015 - 08.2015
McCann School of Business and Technology - Associate's Degree,
10.2011 - 05.2014
Intake Program Coordinator - Visiting Nurse Services OF NY
05.2010 - 02.2011
Business Service Coordinator - Visiting Nurse Services OF NY
07.2007 - 05.2010