Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tamara Rios

Chino,CA

Summary

Proficient individual with the skills to take on a Senior Supervisor position here at Southern California Edison. I am a highly ambitious management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. I have strengths in training and development, client relations and problem solving. Experienced in AutoCAD, managing complex projects and driving productivity improvement.

Overview

15
15
years of professional experience

Work History

GIS Technical Spec, Specialist

SOUTHERN CALIFORNIA EDISON
Pomona, CA
01.2020 - Current
  • Maintain support for Geomatics team work order backlog reduction goal by mapping work orders, approving work orders, support Map3D productivity and data reporting
  • Perform in depth analysis, give recommendations, and provide feedback to address complex project related items; specifically, with the High Precision project while using ArCGIS Online and GR Viewer and Data Remediation latitude/longitude project.
  • Provide subject matter expertise on projects such as HFRA work orders, WO Backlog reduction, FID Remediation, creation of training materials and provide necessary training
  • Provide support for fire mitigation and environmental analysis with various projects
  • Participate in UAT tests for new tools to be implemented in our Map3D software and worked per the business requirement; which included the BET (Build Electrical Topology), proxy device update and SAP Structure tools
  • Develop training tools and procedures to use and/or improve efficiency of operations within our department
  • Coordinate with Advisors and Supervisors to ensure work is being performed in compliance with SCE Standards
  • Support team productivity by giving knowledge base sharing and training as needed
  • Support inspection re-design, wildfire mitigation, aerial inspection, mapping and information governance
  • Train and cross train employees on mapping procedures, E2 notifications, and cGIS/Map 3D
  • Assist Management with assigning work to peers as needed
  • Responsible for the acceptance or rejection of insertions, deletions, and updates made to the asset data in a comprehensive GIS database
  • Evaluate and conduct technical, functional research, analysis and training
  • Maintain the generation, transmission and distribution services of all SCE facilities in the SCE territory
  • Work with various systems in order to have effectively complete quality control within a project; including cGIS, Access Database, AutoCAD Map 3D, Workflow Manager, SAP and Circuit Maps
  • Maintain a safety conscious work environment by following Edison safety protocols and safe work practices; and performing other responsibilities and duties that are assigned
  • Back up Life Safety Coordinator and support Corporate Business Resiliency goals to further strengthen the company's ability to protect critical infrastructure, prevent attacks against our facilities and information, mitigate hazards, and respond and recover from catastrophic disasters and business disruptions
  • Current stakeholder in our Map3D communication forum and solicits any request from a mapper for documentation needs of mapping scenarios, communicates those scenarios back to the team by giving live demos and answering questions mappers have

Technical Spec, Associate

SOUTHERN CALIFORNIA EDISON
Pomona, CA
04.2018 - 01.2020
  • Assist Management with assigning work to peers as needed
  • Responsible for the acceptance or rejection of insertions, deletions, and updates made to the asset data in a comprehensive GIS database
  • Evaluate and conduct technical, functional research and analysis
  • Participate in special projects, external audits, evaluations and process improvements
  • Support internal planning, project design, external clients such as private developers, engineers and government agencies
  • Maintain the generation, transmission and distribution services of all SCE facilities in the SCE territory
  • Ensure that data within the cGIS database has been mapped correctly per the required agreement between SCE and our partners
  • Review own work for completeness and accuracy prior to submitting to Supervisor and/or database
  • Participate in weekly meetings with Management and Peers to fully understand expected project outcomes and milestone deliverables.
    Makes recommendations and provides subject matter expertise in mapping SCE asset records
  • Work with various systems in order to have effectively complete quality control within a project; including cGIS, Access Database, AutoCAD Map 3D, Workflow Manager, SAP and Circuit Maps
  • Current stakeholder in our Map3D communication forum and solicits any request from a mapper for documentation needs of mapping scenarios, communicates those scenarios back to the team by giving live demo and answering questions a mapper might have
  • Maintain a safety conscious work environment by following Edison safety protocols and safe work practices; and perform other responsibilities and duties that are assigned
  • Back up Life Safety Coordinator for Area 6 in PIV 2 and support Corporate Business Resiliency goals to further strengthen the company's ability to protect critical infrastructure, prevent attacks against our facilities and information, mitigate hazards, and respond and recover from catastrophic disasters and business disruptions

Technical Specialist 1

SOUTHERN CALIFORNIA EDISON (CW with All Source/Agile 1)
Pomona, CA
12.2017 - 04.2018
  • Evaluate and conduct technical and functional research and analysis
  • Participate in special projects, external audits, evaluations and process improvements
  • Support internal planning, project design, external clients such as private developers, engineers and government agencies
  • Maintain the generation, transmission and distribution services of all SCE facilities in the SCE territory
  • Responsible for the acceptance or rejection of insertions, deletions, and updates made to the asset data in a comprehensive GIS database
  • Ensure that data within the cGIS database has been mapped correctly per the required agreement between SCE and our partners
  • Review own work for completeness and accuracy prior to submitting to Supervisor and/or database
  • Participate in weekly meetings with Management and Peers to fully understand expected project outcomes and milestone deliverables
  • Perform basics mathematical calculations to support and update SCE's Franchise and Ad Valorem tax information databases
  • Work with various systems in order to have effectively complete quality control within a project; including cGIS, Access Database, AutoCAD Map 3D, Workflow Manager, cGIS-Asset Realignment Status, and Circuit Maps
  • Maintain a safety conscious work environment by following Edison safety protocols and safe work practices; and performing other responsibilities and duties that are assigned

Customer Relations Manager

SUNERGY CONSTRUCTION, INC
Riverside, CA
10.2017 - 12.2017
  • Customer Relations Manager that works directly with the Operations Manager, President and CEO for all escalated customer service issues/complaints
  • Responsible for our scheduling department for services, inspections and any customer satisfaction resolutions
  • Partner with Executive Sales Managers to ensure that we are meeting and complying with their needs and maintaining a long-term, post-sales relationship with existing customers across a wide selection
  • Became a customer advocate to ensure customers and mutual customers of our partners are receiving appropriate support from all areas of the business
  • Investigate and resolve customer inquiries and complaints in an empathetic manner
  • Solve unresolved customer issues
  • Facilitate inter-departmental communication to effectively provide customer support
  • Follow-through on all critical inter-departmental escalations to increase customer retention rates
  • Effective liaison between customers and internal departments
  • Strong planning and organizations skills with knowledge in permits, licensing and regulatory affairs

Service Supervisor

SMART ENERGY SOLAR, INC
Corona, CA
10.2015 - 10.2017
  • Work closely with the Service Coordinator, Inspections Coordinator and Commissions coordinator to ensure proper scheduling in all departments are taken care of
  • Manage service technicians and their schedules
  • Responsible for customer follow up calls, issues, concerns and their satisfaction within the services department
  • Partner with Sunpower Executives twice a week to ensure the service department is meeting deadlines assigned by them
  • Create policies and procedures to improve the department's productivity, along with creating and updating a Service Department training manual
  • Create action plans for service technicians, inspections and commission coordinators on a weekly basis
  • Responsible for training new employees and cross training existing employees that are hired for the services department
  • Manage the service departments payroll and time off requests
  • Investigate and resolved customer inquiries and complaints in an empathetic manner
  • Intermediate experience in PV solar design using AutoCAD when drafting new plan sets and PV Solar design revisions while following proper NEC (National Electric Code) and City Codes
  • Experience in reading and interpreting PV plan sets, Engineering drawings, Single Line Diagrams, AutoCAD drawings and PV Designs
  • Strong planning and organizations skills with knowledge in permits, licensing and regulatory affairs
  • Responsible with communicating with Management, Engineering department and City Officials regarding correct NEC(National Electric Code) and PV plan designs
  • Participate in weekly meetings with Management and service technicians to review and improve the safety of homeowners and employees
  • Conferred with users to analyze, configure or troubleshoot applications.
  • Worked within Solargis to evaluate our PV measurements when creating plans for customers

Customer Service Supervisor

NP MECHANICAL, INC
Corona, CA
10.2014 - 10.2015
  • Customer Service Supervisor that worked directly with the Director of Customer Service to maintain our excellent relationship with homebuilders in the Southern/Northern California and Nevada markets
  • Supervise the department of 5 -10 customer service representatives to ensure excellent customer service is given at all times for the home builders that we handle
  • Assume ownership over team productivity and managed work flow to meet or exceed quality service goals mostly by reporting metrics
  • Provide accurate, specific and timely performance feedback for CSRs
  • Follow-through on all critical inter-departmental escalations to increase customer retention rates
  • Effective liaison between upper management and our partners (other builders)
  • Maintain accurate records of past due customer account activity from our partners

Call Center Trainer

ARS/RESCUE ROOTER
Corona, CA
03.2007 - 10.2014
  • Call Center Trainer at a corporate company with experience in quality assurance, face to face coaching/reviews on monitored calls and created action plans for improvement on key performance indicators for Customer Service Representatives not meeting the requirements given by Management
  • Responsible for all new training and future development at the 30/60/90 day probationary periods; including orientation, benefits review and explaining policies and procedures
  • Proven ability to work with Upper Management in the process of interviewing, call calibrations and running reports for running quality shifts
  • Achieved awards for best customer service Nationally by continuously building moral and motivating employees
  • Create and provide continuous updates to all training manuals and reference guides used throughout the division
  • Work on the escalation team and resolved issues between service centers and customers
  • Assist with scheduling based on the call center needs
  • Develop new process for employee evaluation which resulted in marked performance improvements

Customer Service Representative

TOYS "R" US
Chino Hills, CA
10.2009 - 01.2010
  • Retail store customer service representative that was responsible for working in guest services, handling customer complaints and concerns
  • Responsible for up-selling products given by Management and met daily goals
  • Utilize complete product knowledge to help assist customers and meet upsell goals
  • Maintain cleanliness and presentation of stock room and production floor
  • Built long-term customer relationships and advised customers on purchases and promotions
  • Organize store merchandise racks by size, style and color to promote visually appealing environment
  • Set up and explained new membership contracts
  • Monitor cash drawers in multiple checkout stations to ensure adequate cash supply
  • Routinely answered customer questions regarding merchandise and pricing
  • Dedicated to continuously improving sales abilities and product knowledge

Education

Bachelor of Science - Criminal Justice

American Intercontinental University, Los Angeles
Los Angeles, CA
2009

Associate of Arts - Information Technology

American Intercontinental University, Los Angeles
Los Angeles, CA
2007

Skills

  • Organizational skills
  • Excellent communication skills
  • Leadership/Management skills
  • Planning & Organizational
  • Microsoft Outlook, Word and Excel
  • Ability to make decisions and solve problems
  • Effective workflow management
  • Skilled trainer
  • Proficient in AutoCAD Map 3D and ArCgis Online
  • Quick learner
  • Analytical/Research skills
  • Flexibility/Adaptability/Managing multiple priorities
  • Advanced experience in multiple software programs: Microsoft Office, Workflow Manager, SAP, Circuit Maps, and Google Maps and other GIS Database systems

Accomplishments

  • Awarded Trainer of the Year, Nationwide
  • 2010, 2011, and 2012
  • Customer Relations
  • Earned highest marks for customer satisfaction, company-wide
  • Conflict Resolution
  • Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction
  • Customer Service
  • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers
  • Handled guest complaints, maintaining a positive dining experience for all rest

Timeline

GIS Technical Spec, Specialist

SOUTHERN CALIFORNIA EDISON
01.2020 - Current

Technical Spec, Associate

SOUTHERN CALIFORNIA EDISON
04.2018 - 01.2020

Technical Specialist 1

SOUTHERN CALIFORNIA EDISON (CW with All Source/Agile 1)
12.2017 - 04.2018

Customer Relations Manager

SUNERGY CONSTRUCTION, INC
10.2017 - 12.2017

Service Supervisor

SMART ENERGY SOLAR, INC
10.2015 - 10.2017

Customer Service Supervisor

NP MECHANICAL, INC
10.2014 - 10.2015

Customer Service Representative

TOYS "R" US
10.2009 - 01.2010

Call Center Trainer

ARS/RESCUE ROOTER
03.2007 - 10.2014

Bachelor of Science - Criminal Justice

American Intercontinental University, Los Angeles

Associate of Arts - Information Technology

American Intercontinental University, Los Angeles

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