Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Rivera

Theodosia,MO

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

22
22
years of professional experience

Work History

Stay at Home Parent

*
01.2010 - Current

Sales Associate

Lennar
01.2009 - 12.2009
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to event marketing, sales and brand promotion.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Negotiated prices, terms of sales and service agreements.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Sales Associate

KB Home
02.2007 - 12.2008
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Presented professional image consistent with company's brand values.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to event marketing, sales and brand promotion.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Sales Associate

Fieldstone Communities
01.2005 - 09.2006
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Presented professional image consistent with company's brand values.

Realtor

Prudential California Realty
04.2001 - 01.2005
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Advised and informed prospective clients on current market activities and conditions.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Compared recently sold area properties to determine competitive market prices.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advertised client properties through websites, social media, and real estate guides.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.

Education

KB University
Corona, CA
2007

Mike Ferry Real Estate Coaching
Corona, CA
2003

Allied Real Estate School
Corona, CA
03.2001

Skills

  • Market Research
  • Quotas and Goals
  • Listening Skills
  • Verbal and Written Communication
  • Multitasking Strengths
  • Sales and Marketing
  • Policy and Procedure Adherence
  • Complex Problem-Solving
  • Excellent People Skills
  • Microsoft Office
  • Negotiation
  • Client Needs Assessment

Timeline

Stay at Home Parent

*
01.2010 - Current

Sales Associate

Lennar
01.2009 - 12.2009

Sales Associate

KB Home
02.2007 - 12.2008

Sales Associate

Fieldstone Communities
01.2005 - 09.2006

Realtor

Prudential California Realty
04.2001 - 01.2005

KB University

Mike Ferry Real Estate Coaching

Allied Real Estate School

Similar Profiles

CREATE PROFILE
Tamara Rivera