TAMARA RIVERA
OCALA,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
PREMIER MEDICAL ASSOCIATES
04.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Adhere to strict HIPAA guidelines at all time to protect patients privacy.
- Verifying insurance, Collecting copays and balances.
WIRELESS SALES SPECIALIST
RUSSELL CELLULAR
12.2021 - 04.2024
- Promoted add-on services such as insurance plans, device protection programs, and financing options for increased sales opportunities.
- Actively participated in community events representing the brand positively while engaging potential customers about wireless services.
- Boosted store revenue through upselling and cross-selling of wireless devices, accessories, and plans.
- Evaluated consumer wireless usage and detailed current promotions and services to fit needs.
- Handled cash transactions accurately, processing returns, exchanges, and refunds as needed.
CUSTOMER SERVICE REPRESENTATIVE
FIBER VISION
01.2019 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Led quarterly customer service meetings to review performance and set goals for improvement.
ADMISTRATIVE ASSISTANT
PRESTIGIOUS HOME CARE SERVICES
07.2014 - 08.2021
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
INDEPENDENCE HIGH SCHOOL
New York, United States09.2016
Skills
- Cash Handling
- Time Management
- Scheduling
- Work Prioritization
- Team collaboration and Leadership skills
- Planning and Organization
- Problem-solving skills
- Issue handling
- Guest Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
PREMIER MEDICAL ASSOCIATES
04.2024 - Current
WIRELESS SALES SPECIALIST
RUSSELL CELLULAR
12.2021 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE
FIBER VISION
01.2019 - 12.2021
ADMISTRATIVE ASSISTANT
PRESTIGIOUS HOME CARE SERVICES
07.2014 - 08.2021
High School Diploma -
INDEPENDENCE HIGH SCHOOL