TAMARA R MILLER
Copan,OK
Summary
Dedicated Analytical Representative with over 15 years exceptional customer service in diverse fields in Insurance, sales, finance, & collections. Outstanding Interpersonal team building, negotiation, and mediation skills in call center. Developed & implemented new strategies that increased customer satisfaction
Overview
2023
2023
years of professional experience
Work History
Administrative Assistant & Computer Skills
- Set up new claims efficiently and accurately.
- Working closely with WC adjuster to handle SIR mail, calling contacts, and other needs, including some diaries.
- Responsible for reports CN, CG audits, & Voicemail, Billing project.
- Prepared reports and created documents using MS Office.
- Directs all calls to appropriate person Customers, Clients, Lawyers, Medical Providers etc.
Finance
- Created, Developed, and maintained new safety deposit box system to ensure customer satisfaction.
- Skilled in identifying the financial goals and objectives of clients.
- Maintained accurate financial records and paid all invoices on time.
- Built client relationships, increasing customer satisfaction and repeat sales.
- Increased sales goals by 65% and met bonuses.
Sales/Marketing
- Self-Motivated to meet and exceed sales goals both personal and team goals which increased store profit of 65%
- Averaged top sales monthly in Amarillo TX. and surrounding areas
- Ability to develop, and maintain, strong relationships with colleagues, excellent rapport with customers.
- Assisted in training and mentoring Junior Sales Consultants.
- Opened and closed store, while following all procedures with security.
Bill Collector Negotiator
- Skip tracing, research investigation, Facebook, social media accounts
- Call Center environment handling automatic phone systems with inbound and outbound calls.
- Negotiated & resolved delinquent accounts to meet business needs and customer satisfaction.
- Set up ACH, debits, and wires to process payments, calculated Negotiated and set up Settlement offers.
- Utilized email, chat groups, zooms, conference calls, computer systems Simon & AS400, met monthly goals & quotas.
Customer Service Rep
Sedgwick
01.2022 - 01.2023
Finance
Alltran Financial
01.2021 - 01.2022
Aviation
Nordam Group
01.2018 - 01.2018
Customer Service
Sitel
01.2017 - 01.2018
Sales Consultant
Cleartalk Flat-Wireless
01.2012 - 01.2013
Education
Mentoring -
Claims Rep
Bartlesville, OK01.2023
OK WC License - Insurance
OK WC Online Virtual Classroom
10-2023
Accounting - undefined
Tri County Tech
Bartlesville, OK01.2022
MS Office 365 Refresher - undefined
Tri County Tech
Bartlesville, OK01.2022
Skills
- Client support
- Detail-oriented data management
- Proficient in computer applications
- Administrative support
Timeline
Customer Service Rep
Sedgwick
01.2022 - 01.2023
Finance
Alltran Financial
01.2021 - 01.2022
Aviation
Nordam Group
01.2018 - 01.2018
Customer Service
Sitel
01.2017 - 01.2018
Sales Consultant
Cleartalk Flat-Wireless
01.2012 - 01.2013
Administrative Assistant & Computer Skills
Finance
Bill Collector Negotiator
Accounting - undefined
Tri County Tech
MS Office 365 Refresher - undefined
Tri County Tech
Sales/Marketing
Mentoring -
Claims Rep
OK WC License - Insurance
OK WC Online Virtual Classroom
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