Tamara Roberts
Juneau
Summary
Personable and highly organized, with natural ability to manage administrative tasks efficiently and with great attention to detail. Possesses strong skills in office software and document management, coupled with solid understanding of scheduling and customer service. Capable of ensuring smooth office operations and contributing positively to team dynamics.
Overview
2026
2026
years of professional experience
Work History
CNA/Med Tech
Riverview Senior Living Community
09.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Office Administrative Assistant
Legacy Funeral Homes
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Patient Care Coordinator
Canopy Health
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
Mail Order Manager
Taku Smokeries
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided detailed information to customers about available seafood products and self-service items.
- Conducted regular inventory checks for accurate stock levels and timely replenishment of supplies.
Office Manager
TNT Auto Repair & Towing Service
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Education
Certification Completion - Medication Delegation
Spokane Community College
Spokane, WANo Degree - Business Administration
University Fairbanks Alaska
Fairbanks, AKCertification of Completion - Office Management
Computer Skills Training Center
Fairbanks, AKBachelor of Science - Animal Science
Unity Environmental College
Bangor, ME05-2026
Skills
- Accurate Data Entry
- Effective Verbal Communication
- Advanced Microsoft Office Skills
- Travel arrangements
- Email management
- Microsoft office
- Schedule management
- Calendar Management Skills
- Invoicing Management
- Efficient File Organization
- Confidentiality handling
- Payroll
- Human resources
- Travel coordination
- Client relationship management
Affiliations
- National Suicide Prevention Coaliton
Timeline
CNA/Med Tech
Riverview Senior Living Community
09.2024 - Current
Office Administrative Assistant
Legacy Funeral Homes
Patient Care Coordinator
Canopy Health
Mail Order Manager
Taku Smokeries
Office Manager
TNT Auto Repair & Towing Service
Certification Completion - Medication Delegation
Spokane Community College
No Degree - Business Administration
University Fairbanks Alaska
Certification of Completion - Office Management
Computer Skills Training Center
Bachelor of Science - Animal Science
Unity Environmental College
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