TAMARA RODRIGUEZ
Secretary
Bronx,New York
Summary
Exceptional at taking on a leadership role, ability to work on spontaneous projects/tasks without supervision. Excellent clerical, organized, communication, and interpersonal skills. Skilled at learning new concepts under pressure. Possess several years of secretarial experience working in a healthcare organization and dedicated to exceptional customer service/patient satisfaction.
Overview
28
28
years of professional experience
Work History
High School Aide
Bronx High School Of Science
10.2022 - Current
- Assist administrative, and payroll secretary with various support duties to optimize workflow procedures.
- Manage filing system, entered data and completed other clerical tasks.
- Manage phone and email correspondence and handled incoming and outgoing mail and faxes.
- Manage paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintain excellent professional relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assist Treasurer in preparing cash deposits from school activities and made bank deposits.
- CPS permits for building, including outside vendors
- Managed MasterLock system for students who need assistance with their lockers or need a locker.
- ATS knowledge with students attendance
- Famis create and manage purchases
- Collated and stapled packets of worksheets and other materials.
- Helped teacher prepare instructional material and displays.
- Prepared reports and maintained administrative records.
Senior Clerk
Montefiore Medical Center, Heart and Vascular Care Center
01.2015 - 05.2022
- Provide daily secretarial support and train new hires for General Cardiology/Arrhythmia/Heart Failure/Vascular/Physicians appointments and Diagnostic testing
- Creating Anc Orders for testing/Template build
- Served as liaison between patient, physician, and diagnostic services
- Handle registration work queues/EPIC billing work queues daily
- Daily scanning of various cardiac reports, reconciliation of mail correspondence
- Prepare echo slides via CD format upon request using IntelliSpace Cardiovascular
- Complete daily authorizations/Pre certs for patients as needed
- Complete Enter/Edit bill drop functions in EPIC for specific testing
- Daily review of missing charges excels report for diagnostic testing
- Pre-Registration of all appointments daily ensures accuracy of insurance information/demographics
- Handled money reconciliation for copayments daily.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Provided quality clerical support through data entry, document management, email correspondence.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
Senior Clerk/financial counselor/Follow up Coordinator
Montefiore Medical Center, Radiology
09.2006 - 01.2015
- Verified all Public/Private Insurances through automated/live systems, Treks super user
- OR scheduling daily, and scheduling special procedures i.e(biopsies, diagnostic testing)
- Handled money reconciliation for copayments daily
- Completed daily authorizations/Pre certs for patients as needed
- Daily review of all denied claims and resubmit charges to insurance company
- Patient registration of appointments and check out
- Schedule appointments, and secure authorizations for all scans and other diagnostic procedures.
Front Desk Receptionist
Dr. Henoch Avraham Medical Office
04.2006 - 09.2006
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees, and payments.
- Trained new team members on company procedures, customer service, and issue resolution
Appointment Center Representative
Metropolitan Dental Associates
02.2005 - 05.2006
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Assisted office team by making phone calls, copies and appointments.
Assistant Front Office Manager
Physical Medicine And Rehabilitation Of New York
04.2005 - 11.2005
- Interacted with patients by phone, email or in-person to provide information.
- Trained new-hires on patient care procedures to better service patients.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Drafted employee work schedules to fill coverage gaps.
- Provided clerical support, addressing routine, and special requirements.
Assistant Bookkeeper
Home Depot
08.2002 - 05.2005
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Responsible for all customer credit inquires and refund issues
- Maintained accurate money balances and deposit for store vault
- Processed employee time sheets and payroll
- Reviewed and revised all automated finances for the main office
- Researched all recovery charge back
- Investigated all employee transactions for theft and fraud
- Audited all Home Depot store vault
- Verified over $75,000 of cash and credit payments daily.
Head Bookkeeper
Gristede's Supermarket
01.1996 - 08.2002
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Trained team members on cash register operation and cash handling.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Verified over $70,000 of cash and credit payments daily.
- Assisted in all grand openings.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
Education
B.S - Health Administration/Completion
Mercy College
Bronx, NY2020
A.S - Community Health Education/Completion
Bronx Community College
Bronx, NY2014
Skills
- Proficiency in EPIC & EMR software: CareCast/IDX system, Centricity Electronic Medical Record 90, USBank, IDX/BAR, Dentrix
- Eagle/EMR/TREKS
- Office Supply Management
- Basic Bookkeeping, Kronos/EZ Time Payroll
- Front Counter Support
- Vault Systems
- Microsoft Office/Inventory Specialist
- ATS, CPS, Famis System
- Google Excel
- School Safety
- Administrative and Office Support
- Insurance Coverage Verification
- Critical Thinking
- Patient Services Management
- Patient Scheduling
- Patient Appointment Coordination
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
High School Aide
Bronx High School Of Science
10.2022 - Current
Senior Clerk
Montefiore Medical Center, Heart and Vascular Care Center
01.2015 - 05.2022
Senior Clerk/financial counselor/Follow up Coordinator
Montefiore Medical Center, Radiology
09.2006 - 01.2015
Front Desk Receptionist
Dr. Henoch Avraham Medical Office
04.2006 - 09.2006
Assistant Front Office Manager
Physical Medicine And Rehabilitation Of New York
04.2005 - 11.2005
Appointment Center Representative
Metropolitan Dental Associates
02.2005 - 05.2006
Assistant Bookkeeper
Home Depot
08.2002 - 05.2005
Head Bookkeeper
Gristede's Supermarket
01.1996 - 08.2002
B.S - Health Administration/Completion
Mercy College
A.S - Community Health Education/Completion
Bronx Community College
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