Tamara Rojas
Mercedes Sur
Overview
9
9
years of professional experience
Work History
Senior Quality Assurance Analyst
Equifax
11.2022 - Current
- Conduct second-level quality reviews to ensure adherence to regulatory, compliance, and internal control standards.
- Identify process gaps, risks, and recurring errors, providing actionable recommendations to improve quality and compliance outcomes.
- Prepare detailed quality and trend reports to support audit readiness and continuous improvement initiatives.
- Lead calibrations sessions to ensure consistency across evaluations and alignment with established standards.
Dispute Resolution Specialist
Equifax
01.2018 - 07.2022
- Analyze and validate sensitive documentation following strict regulatory and data integrity requirements.
- Apply documented rules, procedures and compliance guidelines to update credit files accurately.
- Ensure data accuracy and documentation traceability across multiple intake channels (email , fax).
Customer Service Representative
Convergys
10.2016 - 12.2017
- Deliver customer focus support while adhering to quality and performance standards.
- Identify and resolve technical and billing issues following documented procedures.
- Maintain high accuracy and professionalism in client facing communications.
Education
Industrial Engineering
Universidad Hispanoamericana
01-2028
High School Diploma -
Liceo Samuel Saenz Flores
12-2015
Skills
- Process improvement
- Regulatory compliance
- Effective communication
- Strong analytical mind
- Efficient time management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Professional
Timeline
Senior Quality Assurance Analyst
Equifax
11.2022 - Current
Dispute Resolution Specialist
Equifax
01.2018 - 07.2022
Customer Service Representative
Convergys
10.2016 - 12.2017
Industrial Engineering
Universidad Hispanoamericana
High School Diploma -
Liceo Samuel Saenz Flores