Summary
Overview
Work History
Skills
Timeline
Generic

Tamara Romero

San Diego,California

Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Account Services Representative

Walters Management/Real Manage
07.2017 - 02.2024
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Streamlined account management processes, improving efficiency and reducing errors.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed tailored solutions for clients based on their unique business goals, leading to increased satisfaction and loyalty among customers.
  • Served as a point of contact for escalations from other team members when necessary, leveraging experience to resolve complex issues quickly.
  • Identified process improvements to enhance overall team productivity while maintaining high levels of customer satisfaction.
  • Created and maintained detailed database to account for homeowners special assessment fees and status of payments
  • Educated clients on relevant policies and options and answered questions to remedy issues.
  • Sought ways to improve processes and services provided.
  • Trained staff on operating procedures and company services.
  • Balanced client accounts simultaneously, maintaining regular contact and professional relationships with each.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Boosted client satisfaction by effectively addressing and resolving account issues in a timely manner.
  • Facilitated successful account transitions during organizational changes, minimizing disruptions for clients.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Conducted regular account audits to ensure compliance with company policies and regulatory requirements.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Responded proactively and positively to rapid change.
  • Developed and updated databases to handle customer data.
  • Researched options and recommended services to address clients' needs.
  • Managed client accounts, ensuring accurate billing and prompt payment collection.
  • Conducted periodic reviews of client accounts, identifying areas for improvement or potential concerns before they escalated into larger issues.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Advocated for client needs within [Type] company to improve experience and increase customer retention.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Proerty Manager

ASM Property Management/Wasatch Management Company
02.2012 - 01.2016
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed annual rent calculations using housing database software.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Collected and maintained careful records of rental payments and payment dates.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Coordinated appointments to show marketed properties.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Kept properties in compliance with local, state, and federal regulations.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Communicated effectively with owners, residents, and on-site associates.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Maintained sufficient number of units market-ready for lease.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Administered operations to handle needs of more than [Number] tenants across [Number] property units.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Gained strong leadership skills by managing projects from start to finish.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Proven ability to learn quickly and adapt to new situations.

Skills

  • Relationship Building
  • [Number] wpm Typing Speed
  • Money handling abilities
  • Call Documentation
  • Client Retention Strategies
  • Customer Service
  • Goal-oriented mindset
  • Multi-line phone talent
  • Customer Relationship Management (CRM)
  • Customer service focus
  • Sales expertise
  • Microsoft Exchange
  • Account Updates
  • Computer Skills
  • Data Entry
  • Understanding Customer Needs
  • Policies and Procedures Adherence
  • Order and Refund Processing
  • Complaint resolution
  • Microsoft Office

Timeline

Account Services Representative

Walters Management/Real Manage
07.2017 - 02.2024

Proerty Manager

ASM Property Management/Wasatch Management Company
02.2012 - 01.2016

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Tamara Romero