Tamara Rouse
Crockett,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Program Manager-Temporary Interim Provider
BOSS- Building Opportunities for Self-Sufficiency
07.2024 - Current
- Leveraged project management processes and tools to define and execute projects.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Developed and maintained logistics workflows, procedures and reports.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Adhered to negotiated annual budget and spending requirements.
- Gathered feedback from participants, parents, staff members regularly to identify areas for improvement within programs offered.
- Conducted thorough assessments of client needs, strengths, and barriers to develop tailored interventions for optimal success in independent living situations.
- Fostered a strong sense of community among residents by organizing group activities, supporting peer-to-peer connections, and encouraging teamwork within the transitional living program.
Director of Operations/Program Manager
The Bright House-SF Student Housing
04.2013 - 01.2024
- Rent collection, Bank Deposits and notices
- Manage lease renewals of contracts, monthly meetings with owners and investment groups
- Processing financial reports analysis budget to continue to support financials
- Management of vacant occupied buildings
- Conducted inspections local and city compliance to determine readiness and implementing high quality standards of cleanliness and aesthetic appearance
- Recruiting student from Overseas, clients management and services.
- Planned delivery routing, team workflows and promotional initiatives.
- Established operational guidelines and identified opportunities for improvement.
- Developed and maintained client relationships to grow business and improve account retention.
- Gathered feedback from participants, parents, staff members regularly to identify areas for improvement within programs offered.
- Increased youth retention rates through consistent follow-up with families about participant experiences and expectations throughout their involvement in the programs.
Multi-Site Assistant Community Manager
Greystar Properties
01.2019 - 10.2020
- Improved NOI through rent growth and expense management.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Updated resident accounts with latest personal information and recent payments.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Boosted tenant retention by addressing issues to achieve speedy resolution.
- Partnered with maintenance to ensure 95% of vacant apartments are ready at all times.
Education
Property Management Cont EDU's -
No Degree - HMIS-Coordinated Entry License
09-2024
Associate of Arts - Cultural Resource Management
01.2011
High School Diploma -
12.1993
Skills
- Payroll
- Accounting
- Microsoft Outlook
- Renovations
- Account reconciliation
- Yardi
- Cost analysis and savings
- Customer service
- Time management
- Microsoft Excel
- Microsoft Word
- Employee evaluation
- Budgeting
- Microsoft Office
- Pricing
- Forecasting
- Office manager experience
- Balance sheet reconciliation
- Organizational skills
- Accounts payable
- Writing skills
- Procurement
- Fair Housing regulations
- Administrative experience
- Assistant manager experience
- Loss prevention
- Tax experience
- Marketing
- Bank reconciliation
- General ledger accounting
- Sales management
- Renovation
- Financial report writing
- Event planning
- Sales
- Profit & loss
- Accounts receivable
- Property leasing
- General ledger reconciliation
- Communication skills
- Supervising experience
- Conflict management
- Microsoft Dynamics GP
- Financial Statement Preparation
- Telecommunication
- Analysis skills
- LIHTC
- Section 8
- Hotel experience
- Data collection
- Leadership
- Business development
- Project management
- Computer literacy
- Google Docs
- Volunteer management
- Asset management
- Financial analysis
- Restaurant experience
- Social media management
- Risk management
- Computer skills
- Contracts
- Negotiation
- Identifying differences in materials, following instructions, and detecting details among
- Capital improvement planning
- Purchasing and planning
- Cross-functional team management
- Recruiting and hiring
- Employee development
- Behavior redirection
- Crisis intervention strategies
- Behavior intervention
- Data collection and analysis
- Certified in CPR/AED
- Recovery support services
- Clinical assessment
Timeline
Program Manager-Temporary Interim Provider - BOSS- Building Opportunities for Self-Sufficiency
07.2024 - Current
Multi-Site Assistant Community Manager - Greystar Properties
01.2019 - 10.2020
Director of Operations/Program Manager - The Bright House-SF Student Housing
04.2013 - 01.2024
Boulder City High School - High School Diploma,
Alison.com - Property Management Cont EDU's,
Bitfocus - No Degree, HMIS-Coordinated Entry License
City College San Francisco - Associate of Arts, Cultural Resource Management
Similar Profiles
Ruben StewartRuben Stewart
Case Manager at Building Opportunities for Self-Sufficiency (BOSS)Case Manager at Building Opportunities for Self-Sufficiency (BOSS)
SHYLA CROWderSHYLA CROWder
Senior Site Coordinator at Building Opportunities For Self-Sufficiency (BOSS)Senior Site Coordinator at Building Opportunities For Self-Sufficiency (BOSS)
John Jones IIIJohn Jones III
Director of Violence Interruption at Building Opportunities For Self SufficiencyDirector of Violence Interruption at Building Opportunities For Self Sufficiency