Tamara Rowland

Field Manager for remodel projects.

Managing multiple projects from coast to coast.

Involves traveling by vehicle or by flight.

Managing teams of people from coast to coast, all different time zones from 7 persons up to 50.

Verifying daily hours worked and approving for payroll purposes.

Client facing, communication skills.

• Led team in implementing inventory management systems to optimize stock levels.
• Trained and mentored staff to enhance customer service standards and operational efficiency.
• Analyzed sales data to identify trends, informing strategic decision-making for product placement.
• Coordinated scheduling and staffing to ensure optimal coverage during peak hours.
• Supervised daily store operations, ensuring compliance with company policies and procedures.
• Trained and mentored staff on customer service best practices to enhance team performance.
• Managed inventory control processes, optimizing stock levels and reducing shrinkage.
• Coordinated staff scheduling to align labor needs with peak business hours efficiently.
• Enhanced customer satisfaction through effective conflict resolution and service recovery strategies.
• Led team meetings to communicate goals, share feedback, and foster a collaborative work environment.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Created and maintained safe and secure work environments for employees.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.