Tamara Royal
Customer Service Specialist
Riviera Beach,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Adjuster
Nation Safe Drivers
Boca Raton, Florida
01.2021 - Current
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Directed claims negotiations within allowable limits and supported with advanced issues.
- Maintained claims data in Affinity systems.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Retail Associate
Guess Factory Outlet
West Palm Beach, FL
08.2018 - Current
- Supported loss prevention goals by monitoring shopper behavior.
- Promoted offerings by expression passion for company brand, products, services and solutions to customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Canvasser
Florida Right Restoration Coalition
West Palm Beach, FL
10.2021 - 01.2022
- Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.
- Planned routes and door-to-door scripts effectively to exceed goals
- Interacted with and educated voters to promote voting
- Distributed pamphlets and other informational literature on elections
Home Health Aide
Preferred Care At Home
West Palm Beach, FL
08.2016 - 10.2021
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Developed rapport to create safe and trusting environment for care.
Education
No Degree - Patient Care Tech
Florida Career College - Miami
Boynton Beach, FLAssociate of Arts - Liberal Arts And Sciences
Monroe Community College
Rochester, NY05.2012
Skills
- Claims
- Negotiation and mediation skills
- Microsoft Word
- Issue and Complaint Resolution
- Upselling Products and Services
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Verbal and Written Communication
- Multitasking and Prioritization
- Customer Data Confidentiality
- Creative Problem Solving
Timeline
Canvasser
Florida Right Restoration Coalition
10.2021 - 01.2022
Customer Service Adjuster
Nation Safe Drivers
01.2021 - Current
Retail Associate
Guess Factory Outlet
08.2018 - Current
Home Health Aide
Preferred Care At Home
08.2016 - 10.2021
No Degree - Patient Care Tech
Florida Career College - Miami
Associate of Arts - Liberal Arts And Sciences
Monroe Community College