Tamara Royster
Ovilla ,TX
Summary
Driven professional with a strong background in guest relations and conflict resolution. Committed to enhancing customer experiences and driving operational efficiency in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of House Manager
Chipotle
01.2025 - 10.2025
- Managed daily front of house operations, ensuring a welcoming environment for guests.
- Trained and mentored team members on customer service best practices and food safety standards.
- Implemented efficient scheduling to optimize staff coverage during peak hours.
- Coordinated inventory management, reducing waste through effective stock rotation practices.
- Enhanced guest satisfaction by promptly addressing concerns and feedback to improve service quality.
- Developed training materials to support onboarding of new front of house staff members.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Front Desk Receptionist
Marriott
05.2024 - 01.2025
- Greeted and assisted guests with check-in and check-out processes, ensuring a welcoming experience.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Provided information on hotel services and local attractions, enhancing guest satisfaction.
- Processed reservations using property management software, maintaining accuracy in bookings.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Handled guest inquiries and complaints professionally, resolving issues promptly to maintain service quality.
- Maintained front desk area cleanliness and organization, contributing to a positive first impression.
- Assisted in inventory management of office supplies and promotional materials for guest distribution.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Sales Associate
BootBarn
05.2024 - 07.2024
- Assisted customers in selecting products, ensuring a positive shopping experience.
- Maintained product displays and inventory organization to enhance store appearance.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve service delivery.
- Addressed customer inquiries and resolved issues promptly to maintain satisfaction.
- Participated in training sessions to learn about new merchandise and promotions.
- Monitored stock levels, reporting low inventory to management for restocking needs.
- Engaged with customers through effective communication, fostering repeat business relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Associate of Science - Vocational-Technical Education
Dallas College
Dallas, Texas, TX05-2027
High School Diploma -
SpringField Highschool
Springfield, TN11-2023
Skills
- Guest relations
- Conflict resolution
- Staff management
- Hiring
- Training and mentoring
- Performance evaluation
- Food safety compliance
- POS system operations
- Complaint handling
- Health and safety regulations
- Employee scheduling
- Time tracking
Certification
- Occupational Therapy Certificate
- CNA - Certified Nursing Assistant
Timeline
Front of House Manager
Chipotle
01.2025 - 10.2025
Front Desk Receptionist
Marriott
05.2024 - 01.2025
Sales Associate
BootBarn
05.2024 - 07.2024
Associate of Science - Vocational-Technical Education
Dallas College
High School Diploma -
SpringField Highschool