Tamara R. Shephard
Summary
I have trained new hires and supervise the student workers. Flexible with schedule changes and willing to learn new improvements to help my job goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Republic Services
01.2022 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Records Tech
UC Berkeley Police Dept
01.2014 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
RASC Customer Service
University of California office of the President
01.2012 - 10.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Patient Service Rep/Front Desk-Obgyn
PAMF/Sutter Health
01.2010 - 06.2012
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Banking Service Specialist II
Wells Fargo Bank
01.2007 - 04.2010
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Conducted regular training sessions for staff, ensuring consistent delivery of exceptional services to customers.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
- Managed service specialist team, fostering a positive work environment and encouraging teamwork to achieve desired results.
Education
Business Admin. - undefined
Chabot College
Hayward, CAMedical Billing Certificate - undefined
Hayward Adult School
Hayward, CA01.1998
Cosmetology Certificate - undefined
Hayward Beauty College
Hayward, CA01.1997
Diploma - undefined
San Leandro High School
San Leandro, CA01.1996
Skills
- Twelve years of quality customer service experience
- Excellent team player with oriented capabilities
- Follow instructions and quick to learn the responsibilities of the job
- Strong oral and written communication skills in detailed tasks
- Experience in a fast paced environment
Accomplishments
I was able to help detectives with evidence ti solve a case.
POLICE RECORDS TECHNICIAN
- High volume of incoming non-emergency calls and data entry
- Prepares and process police report and related documentation for court
- Ensure all clerical duties to support operations in processing citations, imaging files
- Responsible for reconciling cash and fingerprinting new hires
- Provide assistance to internal/external information and concerns
RASC CUSTOMER SERVICE REP
- High volume calls regarding open enrollment of benefits
- Password reset for all UC, retirees, academic personnel
- Fast accurate data entry skills related to benefits, payroll, leaves and HR issues
- Work proactively to answer questions, complaints, request
- Ability to resolve routine issues with limited judgment
PATIENT SERVICE REP/FRONT DESK OBGYN
- High volume calls regarding appointments, online/refills
- Manages all telephone communication, accurately documents charts
- Apply copayments to patients accounts, modify existing accounts
- Demonstrate professionalism and compassion with patients/physicians
- Assist with daily scheduling in a team organization
Timeline
Customer Service Representative
Republic Services
01.2022 - 01.2025
Records Tech
UC Berkeley Police Dept
01.2014 - 12.2021
RASC Customer Service
University of California office of the President
01.2012 - 10.2013
Patient Service Rep/Front Desk-Obgyn
PAMF/Sutter Health
01.2010 - 06.2012
Banking Service Specialist II
Wells Fargo Bank
01.2007 - 04.2010
Business Admin. - undefined
Chabot College
Medical Billing Certificate - undefined
Hayward Adult School
Cosmetology Certificate - undefined
Hayward Beauty College
Diploma - undefined
San Leandro High School