Tamara Rusk
Belle Fourche,SD
Summary
Dynamic leader with a proven track record at Northern Hills Training Center, excelling in team collaboration and problem-solving to enhance client satisfaction and team efficiency. Skilled in documentation and interpersonal communication, significantly improving compliance and staff performance. Expert in fostering professional growth and ensuring regulatory adherence, demonstrating adaptability and a results-driven approach.
Overview
7
7
years of professional experience
Work History
Direct Support Supervisor
Northern Hills Training Center
07.2017 - Current
- Led team meetings to address challenges, share best practices, and celebrate successes within the direct support team.
- Conducted assessments of clients'' needs and preferences to provide appropriate levels of assistance in daily living activities.
- Established a strong rapport with both clients and their families by maintaining open lines of communication and actively addressing concerns.
- Promoted a positive work culture within the direct support team by recognizing accomplishments, encouraging collaboration, and fostering professional growth.
- Coordinated outings and community integration activities for clients, promoting social inclusion and personal growth.
- Mentored new hires on company policies, procedures, and best practices in direct support services.
- Maintained a clean, organized, and comfortable living environment for clients by overseeing daily household tasks and delegating responsibilities to the direct support team.
- Facilitated independence among clients by teaching them essential skills such as cooking, cleaning, budgeting, or personal hygiene management.
- Implemented conflict resolution strategies among staff members or clients when necessary for a harmonious work environment.
- Evaluated performance of direct support professionals, providing regular feedback and coaching for improvement.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Streamlined communication between staff and clients, ensuring a positive and supportive environment for all parties involved.
- Collaborated with interdisciplinary teams to assess client needs and develop effective support strategies.
- Enhanced client satisfaction by providing exceptional direct support and supervision to individuals with disabilities.
- Ensured compliance with state regulations and company policies, maintaining accurate documentation for each client's progress.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
No Degree - Cosmotology
Black Hills Beauty College
Rapid City, SD10-1993
High School Diploma -
Stanley High School
Stanley, ND05-1990
Skills
- Documentation
- Technology proficiency
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Certified in CPR/AED
- Relationship Building
- Training and mentoring
- Employee Supervision
- Team building
- HIPAA Guidelines
- Task Prioritization
- Self Motivation
- CPR/AED
- Interpersonal Skills
- Conflict Resolution
- Goal Setting
- Problem Identification
- Professionalism
- Employee Recruitment and Hiring
- Staff Management
- Public Speaking
- Strategic Planning
- Patient Advocacy
- Employee Performance Evaluations
- Multidisciplinary team collaboration
- Employee Work Scheduling
- Staff Supervision
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Performance monitoring
- Crisis Management
- Staff Scheduling
- Employee Training Program
- Performance Evaluation
- Organizational Goal Development
- Problem-solving aptitude
- Inventory and restocking
- Care Delivery
Timeline
Direct Support Supervisor
Northern Hills Training Center
07.2017 - Current
No Degree - Cosmotology
Black Hills Beauty College
High School Diploma -
Stanley High School
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