Summary
Overview
Work History
Education
Skills
Timeline
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Tamara Saffarini

Sugar Land,United States

Summary

Accomplished in enhancing customer experiences and sales at Macy's, I leverage strong communication skills and sales proficiency to exceed performance goals. Expert in customer engagement and safety policies, my collaborative efforts have consistently driven team success. Skilled in cash handling and retail operations, I excel in fast-paced environments, delivering results with precision and enthusiasm. Knowledgeable about different beauty products that meet individual needs and flatter face shapes and skin types. Friendly, upbeat and personable. Focused on building long-lasting and loyal relationships.

Overview

4
4
years of professional experience

Work History

Prestige Beauty Advisor

Macy's
08.2023 - Current
  • Taught customers how to apply makeup and recommended optimal products.
  • Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
  • Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
  • Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
  • Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
  • Kept counters and work spaces clean and neat.
  • Processed payments, entering sales in register for prompt customer service.
  • Provided exceptional client follow-up, maintaining open lines of communication to ensure satisfaction and foster long-term relationships.
  • Opened new product boxes and stocked items in displays.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Listened to customer needs and desires to identify and recommend optimal products.


Operations Associate

Sephora
04.2023 - 08.2023
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
  • Collaborated with other departments to establish smooth implementation of operational processes and procedures.
  • Followed shipping and receiving procedures for goods and materials.
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.

Cash Office Associate

HomeGoods
06.2021 - 04.2023
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits and corporate cash shipments.
  • Sorted and counted coin and currency to make change for associates.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.
  • Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
  • Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
  • Assisted in training new employees on cash office procedures, contributing to a more efficient work environment.

Customer Service Associate

HomeGoods
09.2020 - 06.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.

Education

Associate of Arts - Business Administration And Management

Houston Community College
Houston, TX
04.2024

Bachelor of Arts - Finance

University of Jordan
Amman, Jordan
08.2022

Skills

  • Safety Policies
  • Team Support
  • Customer Service
  • Cash Handling
  • Opening and closing procedures
  • Strong Communication Skills
  • Cashier experience
  • Sales proficiency
  • Retail experience
  • Customer Engagement

Timeline

Prestige Beauty Advisor

Macy's
08.2023 - Current

Operations Associate

Sephora
04.2023 - 08.2023

Cash Office Associate

HomeGoods
06.2021 - 04.2023

Customer Service Associate

HomeGoods
09.2020 - 06.2021

Associate of Arts - Business Administration And Management

Houston Community College

Bachelor of Arts - Finance

University of Jordan

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Tamara Saffarini