Tamara Schmidt
Rosebush
Summary
Detail-oriented professional with extensive experience in managing client inquiries and maintaining accurate records. Skilled in electronic health record systems and committed to ensuring compliance with safety protocols and regulations and providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers.
Overview
14
14
years of professional experience
2014
2014
years of post-secondary education
Work History
Lab Representative
MyMichigan Health
Midland
01.2026 - Current
- Process specimens efficiently to ensure accurate testing and results.
- Prepare and label samples according to established protocols and standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Managed escalated calls to ensure customer satisfaction and resolution.
Client Service Representative
Biotech Clinical Laboratories
Novi
03.2019 - 11.2025
- Managed client inquiries regarding laboratory services and test results.
- Collaborated with medical professionals to ensure accurate service delivery.
- Utilized electronic health record systems to track client interactions efficiently.
- Maintained accurate records of specimen collection and handling procedures daily.
- Ensured compliance with safety protocols and regulations during specimen processing.
- Processed specimens and prepared them for testing according to established procedures.
- Recorded specimen data into laboratory information systems accurately and efficiently.
- Maintained organized records for easy access and retrieval by team members.
- Entered data into company database with high accuracy and attention to detail.
- Assisted in training new staff on data entry procedures and software use.
- Resolved data discrepancies by cross-referencing multiple sources for verification.
- Updated existing records with new or revised information as needed.
- Followed up on pending tasks until completion.
- Operated various office equipment such as scanners, printers. when required.
- Identified and corrected data entry errors to prevent duplication across systems.
- Scanned documents into appropriate databases for storage purposes.
- Contacted customers via phone or email to address data inquiries.
- Ensured compliance with industry standards for quality assurance.
Housekeeping Supervisor
Hilton Garden Inn Hotel
Novi
02.2018 - 11.2019
- Supervised daily housekeeping operations to ensure cleanliness standards.
- Trained and mentored staff on effective cleaning techniques and protocols.
- Managed inventory of cleaning supplies and equipment for optimal use.
- Cleaned and maintained guest rooms to ensure high standards of cleanliness.
- Assisted in laundry tasks, including washing, drying, and folding linens.
Babysitter
Self Employed
Redford
01.2013 - 09.2017
- Supervised children in diverse age groups and ensured their safety.
- Developed engaging activities to stimulate children's learning and creativity.
- Communicated effectively with parents regarding children's needs and daily progress.
- Provided first aid and emergency care when necessary to ensure child well-being.
- Assisting with meals, snacks, and bedtime routines for the children.
Restaurant Busser
Iron kettle
Lewiston
11.2011 - 11.2014
- Cleared tables promptly to maintain a clean dining environment.
- Assisted servers with food and drink delivery during peak hours.
- Restocked supplies and utensils to ensure efficient service operations.
Education
Atlanta Highschool
Atlanta, MISkills
- Data entry accuracy
- Adaptability
- Discipline
- Attention to detail
- Multitasking
- Teamwork
- Organizational skills
- Friendly, positive attitude
- Problem solving
- Customer service
- Verbal and written communication
- Organization and recordkeeping
- Laboratory operations knowledge
- Manage complaints
- Relationship building
Timeline
Lab Representative
MyMichigan Health
01.2026 - Current
Client Service Representative
Biotech Clinical Laboratories
03.2019 - 11.2025
Housekeeping Supervisor
Hilton Garden Inn Hotel
02.2018 - 11.2019
Babysitter
Self Employed
01.2013 - 09.2017
Restaurant Busser
Iron kettle
11.2011 - 11.2014
Atlanta Highschool