Tamara Schroeder
Colorado Springs,CO
Summary
Organized and dedicated professional with extensive management and customer service expertise, specializing in team leadership and effective complaint resolution. Quick learner adept at adhering to company protocols while maintaining high ethical standards and confidentiality. Proven track record in client service, demonstrating strong administrative, problem-solving, and interpersonal skills. Flexible and tech-savvy, consistently prioritizing client satisfaction and team support.
Overview
11
11
years of professional experience
Work History
Client Service Representative
Ascend Clinical
Colorado Springs, US
02.2023 - Current
- Facilitate lab order placement for nursing staff to ensure timely testing.
- Assist clinic personnel in procuring necessary supplies efficiently.
- Communicate critical lab results to clinics, ensuring prompt patient management.
- Deliver specimen collection guidelines to standardize procedures.
- Manage communicable disease reporting to maintain compliance with health regulations.
- Data entry
Team Manager/Supervisor
Firstsource Solutions
Colorado Springs, US
12.2019 - 01.2023
- Supervised team of 15-25 Customer Service Representatives to achieve operational excellence.
- Processed and denied medical claims for Bluecross Blueshield efficiently.
- Answered escalated medical insurance questions from members, ensuring clarity and resolution.
- Onboarded new employees through comprehensive training and documentation.
- Monitored daily activities to maximize performance and mentor team members.
- Evaluated report data to proactively enhance operations and address issues.
- Approved payroll submissions for employees accurately and timely.
- Applied customer feedback to implement process improvements supporting business needs.
Customer Care Supervisor
Conduent Business Services, LLC (Formerly Xerox)
Colorado Springs, US
02.2015 - 10.2018
- Achieved Top Performer Award for outstanding contributions to team success.
- Evaluated associate-customer interactions to enhance performance strategies and customer satisfaction.
- Conducted training sessions and mentored team members to boost productivity and service quality.
- Built strong client relationships through effective communication and problem resolution.
- Handled customer complaints by providing timely solutions and ensuring follow-up for resolution.
- Supervised daily operations and sales functions, optimizing revenue and employee efficiency.
- Applied best practices in service, sales, and management to surpass organizational objectives.
- Monitored performance metrics, generating actionable insights for continuous improvement.
Wood Worker/Machine Operator
Cabinetry
New Ulm, US
05.2014 - 12.2015
- Constructed custom designs in compliance with specifications and client requirements.
- Interpreted directions and visuals to produce finished products, including kitchen cabinets.
- Measured and cut materials accurately based on schematic drawings.
- Selected suitable lumber and supplies according to species and project type.
- Set up and operated woodworking equipment, ensuring safety standards were met.
- Demonstrated proficiency in operating sanders, saws, and routers for optimal results.
- Reviewed job specifications to determine necessary tools and materials.
Assistant Retail Store Manager
Menards
05.2014 - 12.2015
- Trained and managed associates in customer service and sales techniques.
- Resolved customer service issues promptly to enhance satisfaction.
- Managed scheduling for store shifts to ensure proper staffing levels.
- Developed innovative merchandise displays to drive point-of-sale purchases.
- Optimized store appearance through strategic merchandising efforts.
- Examined merchandise for accurate pricing and appealing presentations.
- Maintained inventory control processes to support sales floor needs.
- Exceeded sales goals by motivating staff and promoting target products.
Education
High School Diploma -
New Ulm Senior High
New Ulm, MN05.1998
Skills
- Adaptability and flexibility
- Team collaboration
- Self-motivation
- Dependability and responsibility
- Team development
- Written communication
- Decision making
- PPE compliance
- Microsoft Office proficiency
- Organizational skills
- Data entry
- Management expertise
- Active listening
- Attention to detail
- Multitasking skills
- Telephone etiquette
- Effective communication
- Planning and coordination
- Analytical and critical thinking
- Interpersonal communication
- Supervising experience
- Recruiting
- Retail Management
- Team Management
- Store management experience
- Payroll
- Merchandising
- Communication skills
- Customer service
- Computer skills
- Upselling
- Typing
- Medical terminology
- Documentation review
References
References available upon request.
Timeline
Client Service Representative
Ascend Clinical
02.2023 - Current
Team Manager/Supervisor
Firstsource Solutions
12.2019 - 01.2023
Customer Care Supervisor
Conduent Business Services, LLC (Formerly Xerox)
02.2015 - 10.2018
Wood Worker/Machine Operator
Cabinetry
05.2014 - 12.2015
Assistant Retail Store Manager
Menards
05.2014 - 12.2015
High School Diploma -
New Ulm Senior High
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