Tamara Sharpe
Columbus,OH
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
11
11
years of professional experience
Work History
Bakery Manager
Mo Treats & Eats
05.2019 - Current
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Volunteer
Innis Elementary School
09.2022 - 04.2023
- Assisted with special events and programs.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Tutored at various competency levels to help people with reading, math and writing skills.
Sales/Customer Service Representative/Receptionist
Jan-Pro Of Columbus
08.2016 - 09.2018
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Handled customer inquiries and high volume calls to solve billing and ordering problems
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Quoted prices, credit terms and other bid specifications.
- Achieved or exceeded company-defined sales quotas.
Customer Service Representative/Receptionist
Atkins Services
03.2012 - 07.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
East High School Youngstown OH
474 Bennington Ave. Youngstown, OH 4450506.1995
Skills
- Safety Sanitation
- Food Quality Standards Hygiene
- POS Terminal Operation
- Equipment Maintenance
- Serve Customers
- Catering Services
- Menu Pricing and Writing
- Effective Customer Service
- Business Management
- Calm and Pleasant Demeanor
- Proficiency in Cake Decorating
- Creative Fondant
- Cooking and Baking
- Personable Demeanor
- Managing Phone Systems
- Client Correspondence
- Restock Shelves
- Speaking Clearly
- Converting Leads
- Inbound Customer Calls
- Effective Customer Communication
- Processing Customer Requests
- Team Collaboration
- Taking Messages
- Telephone Etiquette
- Community Service
- Special Requests
- Managing Reception
- Phone Inquiries
- Building Cleaning
Timeline
Volunteer
Innis Elementary School
09.2022 - 04.2023
Bakery Manager
Mo Treats & Eats
05.2019 - Current
Sales/Customer Service Representative/Receptionist
Jan-Pro Of Columbus
08.2016 - 09.2018
Customer Service Representative/Receptionist
Atkins Services
03.2012 - 07.2016
High School Diploma -
East High School Youngstown OH
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